QIB Introduces new features to its first of a kind AI virtual assistant "Zaki"

Taking conversational banking to the next level

  
QIB Introduces new features to its first of a kind AI virtual assistant Zaki

Doha, Qatar : Qatar Islamic Bank (QIB) is pleased to introduce new features to its AI Virtual Assistant “Zaki” offering customers as well as non-customers more convenience when interacting with the bank.

QIB is the first bank in Qatar to launch a conversational virtual assistant using artificial intelligence and machine learning algorithms as part of QIB’s ongoing efforts to provide innovative digital solutions to empower its customers and meet their ever-changing banking needs.

QIB customers can now make several requests via “Zaki” including requesting cheque books, activating/blocking or replacing a card as well as increasing their credit card limit. They can update their personal detail, enquire about their accounts balances and transactions, and perform transfers within their own QIB accounts, to other QIB accounts, and local transfers to other banks inside Qatar. To be able to make requests and perform transactions, customers use the same login credentials they use to access their QIB mobile app.

Customers and non-customers can ask any question about QIB’s products, services, and branches. They can receive information on Forex rate, and locate QIB branches and ATMs. QIB website visitors can find answers to most of their daily enquiries and can select from a list of tailored products and submit a request for a call back from QIB’s customer service team. “Zaki” can now address over 500 unique frequently asked questions (FAQs) which will dynamically keep increasing based on customers’ most frequent enquiries.

Commenting on the new features of the Virtual Assistant, Mr. D. Anand, QIB’s General Manager - Personal Banking Group, said: “We are proud to introduce new features to our first to market virtual assistant “Zaki”, taking conversational banking to the next level in Doha. We are committed to continuously digitalize the banking experience for our existing and prospective customers and this is yet another testament to QIB’s leadership in digital banking in Qatar and beyond.”

“Keeping customers’ daily banking requirements in mind, we are deploying new and innovative digital solutions and technologies. We are continuously investing in digital technology across our different services and platforms as digital banking is becoming the new norm.” D. Anand concluded.

Currently hosted on the home page of the bank website (www.qib.com.qa), the virtual assistant “Zaki” is available in Arabic and English and will continue evolving in the future to fulfill more types of customers’ requests and answer further inquiries from customers and non-customers.

For more information, please visit www.qib.com.qa 

-Ends-

Send us your press releases to pressrelease.zawya@refinitiv.com

© Press Release 2021

Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.

The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.

To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.


More From Press Releases