Karwa taxi customers can book taxis, around the clock, through Karwa App and by calling Call Center from the comfort of their location be it home, shopping mall, entertainment zone or work place. No waiting time and delay in hailing on the road, under severe weather conditions. 

In 15 July 2018, the company as a promotion has waived off the booking charges & technology service charges and the final metered fare will be without these two cost elements.  Mowasalat has taken this decision based on market needs, and to provide competitive fares to taxi users.

Karwa taxi application includes the facility to book either taxi or limousine, and operates through the whole eco-system under the unified call center. In addition, Mowasalat has implemented main improvements to taxi deployment in terms of efficiency, policies and process to ultimately achieve “customer satisfaction”, where taxi users can book and track their trip through the implemented GPS tracking system.

Besides, the metered rates are charged as per published tariff and no preferential price or search price system.  The customer receipt will show the total fare with the break up elements.

We will continue to focus on developing the application through updated and improvements to extend our services in order to meet the needs of the transportation industry in Qatar.

Our taxi vehicles are luxury sedans adopting to unified taxi standards as stipulated by the regulating authority and are replaced every 5-year period on an average. 

Our drivers are trained with internationally accredited training programs and practical demonstration through safety equipment and simulator to have the feel of driving on Qatar roads.  Our driver employees recruited after ascertaining basic criteria of local country driving license, besides Qatari driving license, and English proficiency and literacy. In addition, they go through training to get familiarized with Qatari roads, traditions and customs. On the other hand, drivers are accommodated in Karwa city, which boasts of township facilities.

In the company, we place customer service as top priority besides meeting with the growing demand and country needs.

-Ends-

© Press Release 2018

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