Mitel system helps to increase customer service, enable employee mobility
COOKEVILLE, Tennessee, Ottawa, ON, Canada - Mitel, the trusted IP communications provider, has teamed up with Epic Technologies LLP, a Tennessee-based channel partner, to help a diagnostic imaging center upgrade the care it offers its patients. Premier Diagnostic Imaging, the only full-service outpatient medical imaging center between Nashville and Knoxville, has selected the Mitel 3300 IP Communications Platform (ICP), Mitel Customer Interaction Solutions, Mitel Teleworker Solution, Mitel Your Assistant Softphone and Mitel IP phones to vault Premier onto the first wave of IP communications.
"Leading-edge technology has been a cornerstone of our success and sets us apart from other centers," said Bob Gunter, Premier's executive director. "With the Mitel solution we can offer a smoother, faster experience for the patient, as well as better tools for physicians and staff to do their jobs faster and more efficiently."
After considering a hybrid system, Premier chose a combined solution of Mitel IP products and applications and a network by ProCurve Networking by HP. The center selected the solution because it delivers greater cost efficiencies with a single, powerful, centrally-managed IP communications solution that consolidates voice, data and video traffic across LAN/WANs and allows for shared resources and improved ease of communications.
"In Premier's fast-paced business, having the most advanced communications technology gives them a competitive edge by increasing customer service and reducing costs," said Mitel USA president Kevin Bowyer. "With the Mitel and ProCurve solution, Premier is also setting the foundation for the future by allowing them to expand and grow as its business needs change."
Premier can also leverage the power of the 3300 ICP by deploying advanced IP applications now and in the future, including:
The Teleworker Solution is a low-cost "plug and work" solution that provides Premier's mobile employees transparent access to corporate voice and data services with high levels of security. Premier can now benefit from reduced overhead and increased employee retention while users can be more flexible and productive in how they work.
Your Assistant Softphone is a feature-rich conferencing and collaboration application that allows for real-time audio and video communication. It offers simplified call management, data and telephony presence and availability, knowledge management and caller line ID-based routing.
The Mitel Customer Interaction Solutions have enabled Premier to reorganize tasks and responsibilities resulting in improved customer service. Using Automatic Call Distribution (ACD) calls can now be routed directly to operators most capable of dealing with patients' issues, enhancing call processing capabilities and increasing physician and patient satisfaction. Already, the average time a caller spends on the line has been reduced by half. In addition, Premier has lowered the number of employees dedicated to answering the phones from eight to six, freeing up their time to work on other projects.
Additionally, Premier is now equipped for even more advanced capabilities provided by the Mitel Gigabit Ethernet Stand (GigE Stand). The GigE Stand converts any standard Mitel IP phone into a GigE compatible IP phone. This allows computers connected via the phones to access GigE services over the network like MRI, x-ray transfer between buildings or even cities enabling faster diagnosis and consultation among doctors.
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About Premier Diagnostic
Premier Diagnostic Imaging is the most advanced, state-of-the-art center for outpatient imaging services in the Upper Cumberland region. The five physicians at Premier Diagnostic Imaging have 100 years of combined medical service to this community, and are long-time residents of Putnam County. The Premier Physicians are board-certified in diagnostic radiology by the American College of Radiology. Learn more online at www.premierdiagnostic.com.
About Epic Technologies
Epic Technologies is a leading provider of technology and professional services across the nation. Epic specializes in delivering high-end data networking and telephony solutions to small and medium-sized organizations. The firm has a particular focus on providing security and compliance services to the financial and healthcare communities as they deal with regulations such as Gramm-Leach-Bliley and HIPAA. To learn more about Epic visit us on the Web at www.epictn.com.
About Mitel
Mitel is a market leader for voice, video and data convergence over broadband networks. With a focus on the user experience, the company delivers advanced communications solutions that are easily customized for individual business needs. Mitel solutions extend from intuitive desktop appliances and applications through to Applications and Services Gateways that enable business process integration and enhancement. Customers are provided with innovative ways to leverage their resources and migrate to the benefits of IP communications at their own pace. Mitel is headquartered in Ottawa, Canada, with offices, partners and resellers worldwide. For more information please visit www.mitel.com.
© Press Release 2006
