Muscat - The Customer Service Excellence Award in the Retail Category presented by OITE (Oman's leading conference and event management company), to McDonald's Oman (Al Daud Restaurants LLC) was in turn dedicated to its staff in recognition of their unwavering commitment to the brand's superior customer service standards.
Mr. Ali K. Daud, Development Licensee and President of McDonald's Oman, handed over a trophy to the employees in acknowledgement of their outstanding efforts that helped earn the company this prestigious honour.
At the recent 1st Customer Service Conference, McDonald's Oman was named winner of the Customer Service Excellence Award 2011 in the Retail Category. The Award recognizes McDonald's exemplary performance in delivering quality amid a consistently high standard of service to customers. The brand was also cited for its successful strategies in improving customer service specifically in areas such as Research and Development, Innovation and Improvement, Customer Satisfaction, People Development and Organizational Philosophy.
Mr. Ali Daud said: "The Customer Service Excellence Award 2011 is a reflection of McDonald's customer-centric philosophy. I congratulate McDonald's employees on this honour and proudly dedicate this Award to them for their unswerving adherence to our quality benchmarks."
He added: "I also thank the organiser, OITE, on their initiative to recognise companies and individuals who strive for excellence in customer services in Oman."
McDonald's Oman regularly honours employees who distinguish themselves in meeting the brand's high standards in quality service and hygiene. Outstanding employees of each restaurant are conferred 'Employee of the Month' and 'Employee of the Year' titles, along with other rewards, in an ongoing drive to promote total customer satisfaction.
© Press Release 2012
