Kuwait: Kuwait International Bank (KIB) launched the first-of-its-kind service in Kuwait allowing customers to book appointments via a smartphone application at all branches across Kuwait. One of the latest technologies in customer service, the service was recently debuted at an exclusive launch at the Crowne Plaza Hotel in Kuwait, in cooperation with CFM Gulf Company as the sole exclusive agent in Kuwait for the Swedish company KOMATECH which specializes in customer service and scheduling systems.
On this occasion, Othman Tawfeqe, General Manager of the Retail Banking Department at KIB, said: “KIB's first-of-its-kind service in Kuwait is one of the latest technologies in customer service. Through this service, our customers can schedule appointments via their smartphones, avoid congestion on the road, learn about working hours of branches and services offered, as well as receive priority when visiting the branch for quick services.”
Tawfeqe also pointed out that the introduction of this latest service came as part of KIB’s new strategic direction under the slogan ‘Bank for life’; the slogan was selected by the Bank’s senior management and embodies the new strategy for developing systems and customer service. The launch of this new service will boost the level of customer service across Kuwait, not just at KIB, but also across all sectors that provide customer service.
Additionally, Tawfeqe lauded the efforts made by the KIB team as well as their cooperation with CFM Gulf Computers, which resulted in the development of a ‘customer service smartphone application’. Tawfeqe added that this service will be followed by many more developments, as the Bank is continuously studying the latest services and products to be introduced to the local market; thereby exceeding its customers’ expectations and serving diverse segments and lifestyles.
On his part, Chairman of CFM Gulf Computers, Eyad Omar Al-Serri, said: "I would like to personally thank KIB for their continued trust and cooperation over the past years, culminating in the launch of this latest service. I would also like to thank the Swedish company (KOMATEC) and its team on their boundless support in working to make this dream a reality. Currently, we’re living in a stage that has jumped leaps and bounds to reach the future of technology we are in. Today, life has become centered around smartphones, which ultimately led us to develop this service.”
Al-Serri also noted that the launch of this service with KIB will boost customer service across all sectors, serving as a ‘gateway to the future’ that enables people to adopt technology that helps humanity. He also added that competition in the market is open to everyone, where those who succeed must meet the needs of customers, provide quick and efficient services, gain the trust of customers, meet their goals, and turn their dreams into reality.
On this occasion, Khalil Al-Arian, General Manager of CFM Gulf Computers delivered a technical presentation on the advantages of the Swedish-made QMATIC digital customer service system. Al-Arian presented a brief historical background on the introduction of these products to the Kuwait market in 1990, as well as developments in the system over the past few years to remain up-to-date with the times. These developments have allowed this service to be one of the best devices and systems for customer service on a global scale. He also lauded KIB’s management which has led the Bank to become the first in Kuwait to adopt this innovative customer service, which will positively affect all sectors, allowing both public and private entities to provide services to its customers.
Al-Arian also pointed out that this services is one of the best technologies to serve customers remotely. Today, customers can book appointments and avoid congestion before visiting the branch, helping distribute traffic over different periods, reduce waiting times and manage queues; thereby allowing customers to truly benefit from the services provided by KIB.
KIB strongly believes in the importance of technology and the need to combine traditional banking with innovative digital solutions. Accordingly, the Bank continues to develop its services and products in order to adopt the latest technological developments. By doing so, KIB provides its customers with an innovative banking experience characterized by the highest quality standards that offer safety and security, confidentiality and ease of use at any time and place.
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