iScala tool to help companies better integrate their ground staff with central systems, reduce cumbersome paperwork and improve bottomlines
Dubai, December 28, 2004: Epicor Software Corporation (NASDAQ: EPIC), a leading provider of integrated enterprise software solutions for the midmarket, today announced that its Dubai-based regional headquarters, Epicor Scala in the Middle East has launched iScala Mobile Service Management tool, a path breaking SCM package, in the Middle East & Africa.
According to a senior company official, the tool based on Microsoft's .Net technology is aimed at taking SCM in the region to the next stage of evolution by helping companies better integrate their ground staff with central systems. It would also help them in dramatically reducing cumbersome paperwork and improving their bottomlines.
Commenting on the launch, Mr. Ziad Aqrabawi, Regional Director, Epicor Scala, Middle East and Africa said: "In the last decade, SCM technologies have evolved dramatically. However, there was always a need to take these technologies to the next level of creating a SCM tool that was real-time, online and integrated. With the advent of .Net technology and the advancement in mobile technologies making this dream a reality became a relatively easier task."
Adding, he said: "I am extremely proud to announce that Epicor Scala is the first mid-market company in the region and probably one of the first in the world to present this technology in the form of our latest iScala Mobile Services Management tool. I am confident that this tool will change the way our customers run their businesses and help them better manage their costs."
iScala 2.2 Mobile Service Management allows a company to equip its service engineers with the critical information they need to be more productive and deliver the best customer service possible while on the road.
Using Epicor iScala's Mobile Service Management solution, service engineers can receive service requests and report back status information using virtually any computer running a version of Windows (9x, ME, 2000, NT, CE, and Pocket PC) or an Internet browser.
The key highlights of this tool include, fast notification of new service requests, reduced administrative overheads, reduced invoice cycle and improved cash flow. Thus, the tool enables a company to increase accuracy, improve customer service and lower field service costs at the same time, resulting in a large cost saving to the company. This saving is both in the form of reduction in fixed expenses (such as cost of paperwork) as well as time costs. The time saved in paperwork also enables the sales and maintenance staff to book additional customer calls, enhancing efficiency and product sales.
Epicor iScala is a globally available ERP solution, fully supported by the standard Signature implementation methodology. A set of migration tools is available for existing Epicor Scala customers who wish to migrate or upgrade to the latest release.
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Notes to Editors:
About Epicor Software Corporation
For 20 years, Epicor has been a recognized leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM) and supply chain management (SCM) software solutions to midmarket companies around the world. With the acquisition of Scala, Epicor is a global leader in the midmarket serving over 20,000 customers in over 140 countries. Epicor leverages innovative technologies like Web services in developing end-to-end, industry-specific solutions for manufacturing, distribution, enterprise service automation, and hospitality that enable companies to immediately drive efficiency throughout business operations and build competitive advantage. With the scalability and flexibility to support long-term growth, Epicor's solutions are complemented by a full range of services, providing a single point of accountability to promote rapid return on investment and low total cost of ownership. Epicor's worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit the company's Web site at www.epicor.com. The regional headquarters of Epicor Scala is based in Dubai Internet City.
Epicor is a registered trademark or trademark of Epicor Software Corporation in the United States and other countries. Scala is a registered trademark or trademark of Scala Business Solutions NV, an Epicor subsidiary, in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.
Contact:
Manika Misra
Marketing Consultant
Epicor Scala ECE Middle East
Tel: +971 4 3913730 Ext. 5383
Fax: +971 4 3918530
www.scala.net
Jayakrishnan B/Nikhil D'Rozario
Percept Profile Gulf
Dubai,
UAE
Tel: +971 4 3446373
Fax: 971 4 3443581
E-mail: info@perceptprofilegulf.com
? Press Release 2004
