Arc Solutions is now the global standard attendant console solution for Cisco's Unified Communications platforms. This follows last week's removal of the Cisco Unified Attendant Console software from Cisco's portfolio and website, for all new Cisco UC deployments.
Further to the original announcement in October 2008 detailing the end-of-life process relating to the Unified Attendant Console, the Cisco console is no longer available to customers deploying Cisco Unified Communications Manager platforms. In its place is a range of solutions developed by Arc to enhance internal productivity and improve customer satisfaction across organisations in all market sectors. Various products are now available to suit a variety of needs, from single-point departmental answering to complex, enterprise-wide operator centers.
With powerful integration into Cisco and Microsoft presence systems and other collaboration tools such as SMS text message sending and integration to Cisco IP telephones, Arc Enterprise Premium is just one example of Arc products that offer a feature-rich unified call-answering solution for organisations using Cisco's Unified Communications Manager system.
"We have a long standing relationship with Cisco and have worked closely with them to develop innovative products for both existing Unified Attendant Console customers and those who are in the process of implementing Cisco IP Telephony" said Ioan MacRae, MD - Arc Solutions Middle East. "We only develop software for Cisco and this ensures that we have 100% focus on developing robust and highly integrated products that complement Cisco's leading Unified Communications technology."
Alex Black, CTO, Arc Solutions Inc, added: "Arc's portfolio of solutions meets the need of customers who require professional front line call answering software and demand accurate management reporting systems. Arc products ensure that organisations provide the best possible customer service and remain confident that their investment in Cisco IP Telephony is being maximised."
*For more information, please visit www.arcsolutions.com.
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About Arc Solutions
Arc Solutions works with a select network of Cisco partners to help deliver best of breed applications that complement Cisco IP telephony solutions. It operates from facilities in the Middle East, North America, Europe, and Asia-Pacific. With its in-house research and development, training and support capabilities, the Arc proposition is unrivalled within the Cisco Unified Communications applications market. For more information please call +971-4-501-5600 mea-info@arcsolutions.com
Arc Solutions Inc is a Mettoni Group Company.
About The Mettoni Group
Mettoni is a group of vendor aligned businesses that provide software and services designed to improve an organisation's communications. Mettoni develop solutions that improve customer service, integrate personnel information and enable organisations to better manage their internal and external communications. These include call handling solutions, directory integration, telephone screen applications and communication management tools.
For more information, please contact:
Arc Solutions
Simon Longhurst
+44-118-943-9361
Email: slonghurst@arcsolutions.com
© Press Release 2009
