YK Almoayyed & Sons a well diversified Business Group in the Kingdom of Bahrain selected Almoayyed Computers through their ME reseller eSolutions to implement the IBM Maximo IT Service Management Solution to streamline its IT Help Desk and Service Desk business processes. Almoayyed Computers, a partner of eSolutions & MRO Software, an IBM Company shall provide the turnkey solution which will address the ITSM needs for YKA. The Maximo IT Service Management Solution was introduced in Bahrain recently by Almoayyed Computers, eSolutions and MRO Software under the aegis of a road show organised in December 2006.
IBM Maximo IT Service Management comprises asset procurement, tracking and lifecycle management, incident & problem management, change & release management as well as service level management, all of which have been designed from the ground up to confirm to ITIL best practices. This implemented functionality will give YKA the ability to optimise their IT processes, improve response times for service calls, manage a central IT Help Desk including its Head Office and remote locations, improving overall service levels and eventually optimize on cost and returns on its IT Investment.
Speaking on this occasion, Mr. Gopinath Athilat, Group IT Manager, Y.K. Almoayyed & Sons, said, "The implementation of Maximo IT Service Management will help YKA to manage and optimize the performance of all assets that have a direct and significant impact on their business operations. With Maximo IT Service Management, we will gain significant operational efficiencies in IT Help Desk processes, ensure parts availability, decrease investment in spare-parts, optimize the use of labor resources and drive down year on year running costs."
Mr. John Woods, Regional Manager, ME & Africa, IBM MRO Software added, "The ability to manage and optimise all IT business processes and asset types is critical to delivering cost effective service levels that support business goals, while mitigating risk by helping to identify compliance requirements and then monitoring and documenting efforts to meet them."
Speaking on the occasion, Mr. S.M. Hussaini, General Manager, Almoayyed Computers said, "There is increasing business demand for availability, performance and responsiveness and hence large IT/Non IT organizations are looking for ways to meet these demands via IT Service Management solutions. Our strategic alliance with MRO Software, an IBM Company & eSolutions will help us to better address these needs of our customers."
EDITOR'S REF:
Log on to www.almoayyedint.com.bh for ALMOAYYED COMPUTERS Details.
Log on to www.mro.com for more details on IT Service Management (ITSM) and Enterprise Asset Management (EAM).
-Ends-
Contact for Further Details:
Surajit Mahanty
Executive Corporate Communication
Almoayyed International Group
T: +973 17709291(D)/M: +973 3928 7053/E: surajit@almoayyedintl.com.bh
© Press Release 2007
