Dubai, UAE: Under the theme ‘Inspiring the Next Generation of Breakthroughs,’ Dubai Electricity and Water Authority (DEWA) is presenting a range of pioneering projects at the 40th GITEX Technology Week, that aim to reshape the future of services and the experiences of stakeholders. The GITEX will be held at the Dubai World Trade Centre from 6-10 December 2020. DEWA will also present, via its stand S2-D1 at Sheikh Saeed Hall, its most prominent projects, initiatives, innovative and smart services, robots, as well as digital transformation, automation, and cloud computing projects.

HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, highlighted DEWA’s efforts to use the GITEX Technology Week to introduce its latest innovations and advanced services that keep pace with the Fourth Industrial Revolution and disruptive technologies. These include Artificial Intelligence (AI); Unmanned Aerial Vehicles (UAVs); Blockchain; Internet of Things (IoT) and others. This contributes to enhancing DEWA’s competitiveness and achieves its vision to become a globally leading sustainable innovative corporation.

“DEWA has become one of the most innovative utilities worldwide. Through Digital DEWA, the digital arm of DEWA, we are disrupting the entire business of public utilities by becoming the world’s first digital utility to use autonomous systems for renewable energy and storage, while expanding the use of digital services. This achieves the Dubai 10X 2.0 initiative, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to make Dubai a city of the future, putting it 10 years ahead of other global cities. DEWA and its subsidiaries are committed to achieve the wise leadership vision and directives to shape the UAE’s future during the next 50 years and make it the best country in the world by its centennial in 2071,” said Al Tayer.

DEWA will launch during the GITEX the Universal Service Centre concept, which is a pioneering step in reshaping the future of services. It will provide a full digital experience that provides comprehensive, reliable and secure services to customers. The centre will use the latest AI technologies and interactive digital solutions that will enable customers to communicate remotely with representatives from departments such as Finance, Human Resources, Contracts, Procurement, and Legal Affairs.

DEWA will also display a group of its services that use robots and AI. These include Robotic Process Automation (RPA) to enhance GIS operational performance; wearable robotic exoskeletons to increase efficiency and accuracy and protect the health and safety of staff; four-legged Spot Robots for internal operations. DEWA will display its virtual employee Rammas at Work to serve DEWA’s executive management. Rammas is available for customers on DEWA’s website, smart app, Facebook page, Amazon’s Alexa, Google Assistant, robots, and WhatsApp Business.

DEWA will show its interactive Hab-Reeh service that enables Shams Dubai Customers to check that their projects meet DEWA’s standards for power quality before submitting them for approval. DEWA will also present its Smart Locker to collect the personal devices of DEWA’s staff, such as tablets. This service is integrated with DEWA’s systems, such as the internal portal Khadamtech, to simplify the procedures of asset delivery without human interaction.

DEWA will also promote during GITEX its conservation programmes and initiatives such as the Smart Living initiative which enables customers who have smart electricity and water meters to monitor their consumption and get daily, monthly, and annual reports.

DEWA will launch during the GITEX the Smart Living Competition to instil environmentalist values and promote electricity and water conservation to the public. When answering the questions correctly using DEWA’s smart app, the participants will have the opportunity to enter a raffle draw that will take place in January 2021 to win 2,071 valuable prizes. DEWA stand visitors can also participate in the competition and enter daily raffles to win 150 valuable prizes. Customers who update their data on DEWA’s website and smart app between 1 November and 10 December 2020 will win valuable prizes, provided for 50 winners during a special raffle draw in the GITEX Week.

Moreover, DEWA will present its virtual reality studio, which trains its staff on first aid, fire safety and protection through simulations. It also provides information on DEWA’s projects, strategies, and services for employees and customers. DEWA also highlights its Smart Cable Guard for online PD measurement in MV power cable. The system allows identifying any weak spots and replacing them to avoid potential power failure.

DEWA is also presenting the projects of its subsidiaries, such as Moro’s Green Data Centre; Smart Cities Command & Control Centre; Smart Cities and IoT services; Moro Cloud services; Digital X projects such as GoBe Robots; Infra X projects in addition to other services of the Dubai 10X initiative.


For more information, please contact:
Khuloud Al Ali / Shaikha Almheiri / Mohammad Almheiri                                              
Dubai Electricity and Water Authority                                                                                                                /  /              

Susan Saidi / Mohammed Meshal
Hattlan Media  /

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