Organisations join forces to make everyday life easier for customers from multiple industries with a unified platform to enhance customer services

DUBAI, June 15, 2015 - Vocalcom, the leading contact center solutions provider, today announced a strategic relationship with NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, to provide omnichannel cloud-based contact center services in the United Arab Emirates (UAE).

Under this relationship, Vocalcom will provide NCR with its Cloud Contact Centre solutions. NCR will integrate and resell the solution to customers in the local financial, retail, government and other sectors, offering them enhanced customer services with cloud-based contact centres that support all channels from voice to social media.

Once integrated with Vocalcom's solutions, the NCR turnkey offer will provide a real omnichannel customer services management portal with a single consistent view that incorporates everything from phone, web chat, email, SMS and social networks. This will be in addition to its existing value added applications such as sales and complaint management and single view agent. It enables businesses to offer personalized services based on customers' interaction histories and provide consistent level of services across all channels.

Ali Kassab, (EVP Corporate Growth, ME, Africa, APAC) of Vocalcom said: "NCR is a global technology company renowned for transforming customer experiences with innovative solutions for multiple industries. Our Solutions will complement NCR's solutions in enabling customer interactions." 

"With the unique offering of Vocalcom and the large coverage and expertise of NCR, we believe this partnership will see a vast array of success stories. Both companies have a mutual understanding of improving customers' businesses and transforming the omnichannel customer experiences," added Kassab. 

Vocalcom products suite includes Omni Channel solutions, Vocalcom Cloud, a true Cloud Solutions platform and Hybrid Cloud Solutions. The solutions revolutionize the way organizations communicate and engage with customers, enabling them to deliver personalized and unique customer service experience and drive a more effective service.

Ahmad Jamal, MEA eBusiness solutions leader of NCR said: "With NCR's vast business presence across the region, we are pleased to enter the partnership with Vocalcom to enhance our customers' experience in meeting the growing demand in the UAE for cloud-based contact centers with a single point of contact."

"Our application across the digital and physical channels is flexible and scalable in allowing us to integrate smoothly with Vocalcom's contact center platform. We will make our customers journeys easier in enabling their sales and service agents to connect with customers and prospects from anywhere in a seamless manner," added Jamal.

Earlier this year TMC, a global, integrated media company, named Vocalcom Contact Center Solution as a recipient of a 2015 CRM Excellence Award, presented by CUSTOMER magazine. Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries.

About Vocalcom
Vocalcom is a global leader and technology provider of multi-channel Contact Center solutions for customer service, sales and telemarketing. Vocalcom challenges the complexity of existing Contact Centre solutions that are long to deploy, complex to manage and difficult to adapt. Designed by Contact Center people for Contact Center people, Vocalcom's Effortless Contact Center™ provides clients with a solution that is fast to deploy, easily manageable and allows our clients to be innovative with the Customer Experience they provide. Used by over 3,500 companies in 49 countries, Vocalcom Effortless Contact Center™ is packaged as an inclusive all-in-one solution available on-premises or in the cloud. www.vocalcom.com/

About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. The company encourages investors to visit its web site which is updated regularly with financial and other important information about NCR.

Web sites: www.ncr.com, www.ncrsilver.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

For further information please contact:
Rana A. Nassar
Vocalcom Sales and Channel Operations Manager
Email: r.nassar@vocalcom.ae
Tel: 00971 4 446 4100

© Press Release 2015