23 February 2015
Muscat - Currently in its 3rd edition, organized by Intevents, the Oman Customer Care Conference will take place from 7-8 April 2015 under the theme "Empowering the Human Factor of Customer Service". The event receives support from the Oman Ministry of Commerce & Industry ; and the Public Establishment for Industrial Estates ; with Bank Sohar as Banking Partner ; Eye of Riyadh as Online Media Partner ; and Oxford Business Group as Research Partner.

"The Oman Customer Care Conference will give attendees a chance to learn new & unique concepts as well as strategies that will transform their customer experience management, drive customer loyalty, improve service delivery and increase their organizations bottom-line. Expected to attract 300+ delegates, the Conference offers businesses the perfect occasion to enhance their 'customer experience' and gain a competitive edge so that they can retain and grow their market share" says Mr. Hiryan Borade, Conference Producer, Intevents.

Conference speakers with expertise in the field of Customer Care will share their insights on the latest trends, challenges and opportunities in customer care, customer-centric organisation strategies, customer service innovations as well as solutions to maximise the customer experience. Confirmed speakers for the Conference include Dr. Usman Zafar, CEO, DUC Consulting International ; Joe Tawfik, CEO of Kinetic BPO ; Marc Karschies, Customer Experience & Service Quality Strategy Consultant, Karschies, Ceron & Alred (KCA) ; Carlo Pignataro, CEO & Master Trainer, S.S.E. Training Solutions ; Ian Benfield, Director of Customer Affairs, Authority for Electricity Regulation ; and Fatima Hayat, International Business & Marketing Consultant, DUC Consulting International. Senior representatives from the Public Establishment for Industrial Estates' (PEIE) will also present their case study on Customer Services Experience in PEIE at the Conference.

Putting the service sector in the spotlight, the 3rd Oman Customer Care Conference 2015 offers an excellent opportunity to network and gain insights on the best way to maintain a successful and innovative customer service delivery from a panel of both local and international experts.

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For more information on the Conference please visit the site at www.customercareconference.com/ 

© Press Release 2015