The report added that there were 15 complaints regarding disputed amounts, pertaining specifically to Al Salam Bank, Ahli United Bank, Bank of Bahrain & Kuwait, Citibank, Credimax, HSBC, National Bank of Bahrain, Solidarity Bahrain, t’azur Company, Bahrain Credit, and Western Union.
Ten complaints resolved by the regulator regarding delay in processing car insurance claims, fire insurance claims, and transactions, were from customers of Gulf Union Insurance & Reinsurance, Bahrain National Insurance, Solidarity Bahrain, AXA Gulf, Rain Management, Tap Payments Company, Bahrain & Kuwait Insurance Company, and t’azur Company.
Issues involving rejection of claims accounted for five complaints, with the parties in question being t’azur Company, Arabia Insurance Company, Solidarity Bahrain, and Takaful International. Bahrain Islamic Bank, Citibank, National Bank of Bahrain, and Standard Chartered Bank were the institutions mentioned in five complaints regarding credit cards, whereas the unit received three complaints regarding rescheduling loans, from customers of Bahrain Islamic Bank, and Bahrain Credit.
The CBB report said 15 complaints regarding compensation amount, edit in Bahrain Credit Reference Bureau, investments, dispute on selling policy, ATM withdrawal, dormant account, insurance policy,
bank transfers, bank’s messaging system, and prepaid card issue were from customers of Al Baraka Islamic Bank, Al Salam Bank, Bahrain Credit, Citibank, Gulf One Capital, Kuwait Finance House-Bahrain, National Bank of Bahrain, Nexus Financial Services, Rafidian Bank, Saudi Arabian Insurance Company, Standard Chartered Bank, Takaud Savings and Pensions, HSBC, and Venture Capital Bank.
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