Al Salam Bank launches its Virtual Branch to expand banking channels

The virtual branch provides customers with safer, faster and more convenient banking services in light of the unprecedented circumstances caused by the COVID-19 pandemic

Mohammed Buhijji - Head of Retail Banking

Mohammed Buhijji - Head of Retail Banking

Kingdom of Bahrain: In line with the digitization strategy, Al Salam Bank-Bahrain, the pioneering Shari'a-compliant Bank in the Kingdom, has announced the launch of its virtual branch. The virtual branch provides customers with safer, faster and more convenient banking services in light of the unprecedented circumstances caused by the COVID-19 pandemic.  

Complementing the Bank’s other digital banking channels, the virtual branch enables customers to book an appointment and conduct video calls with customer service advisors to address all their banking requirements. The virtual branch offers customers a new channel to address their banking inquiries including financing solutions, account offerings, Wakala rates, and the latest offers without the need to visit the branch.

“We have witnessed increasing interest in virtual services amongst our customers. Our strategy continues to focus on delivering high quality services through modernized platforms to enhance customer experience. Al Salam Bank is committed to diversify and expand its customer engagement platforms and banking channels”, explained Mohammed Buhijji, Head of Retail Banking.

Mr. Buhijji added: “Al Salam Bank’s latest offering is in line with our commitment to digitize our offerings and respond to the evolving needs of our customers. While adhering to health and safety guidelines, our customers will be able to bank seamlessly by using the virtual branch alongside the Bank’s other engagement channels including WhatsApp Banking, the Apply@Home service, our customer care center, and our digital onboarding & mobile banking applications”.

Al Salam Bank continues to implement significant enhancements to its IT infrastructure to enable seamless operations and improve customer experience. To future-proof against the everchanging landscape, the Bank will roll out new technologies focused on reducing friction in service delivery and enhancing customer journey.

The virtual branch will be available from Sunday to Thursday from 8:30 am to 3:00 pm. Customers can access the branch through the Bank’s existing Skiplino remote queuing management system.

For further information, please contact the Bank via WhatsApp banking services on 17005500.


Send us your press releases to

© Press Release 2020

Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.

The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.

To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.

More From Press Releases