Bahrain's CBB consumer protection unit resolves 76 complaints

The banking regulator’s Customer Complaints Report for July-September 2021 shows that the unit received 15 complaints in July, 31 in August, and 30 in September this year, adding up to a total of 76 for the quarter

  
General view of Bahrain World Trade Centre in Manama, Bahrain, June 20, 2019. Image used for illustrative purpose

General view of Bahrain World Trade Centre in Manama, Bahrain, June 20, 2019. Image used for illustrative purpose

REUTERS/ Hamad I Mohammed

Manama -  All 76 complaints received by the Central Bank of Bahrain (CBB) consumer protection unit from July to September 2021 have been resolved, it has emerged.

The banking regulator’s Customer Complaints Report for July-September 2021 shows that the unit received 15 complaints in July, 31 in August, and 30 in September this year, adding up to a total of 76 for the quarter.

During the three month period, the consumer protection unit received 20 complaints regarding loan issues from customers of Al Salam Bank, Ahli United Bank, Bahrain Credit, Bank of Bahrain & Kuwait, Bahrain Islamic Bank, Citibank, Eskan Bank, Khaleeji Commercial Bank, and Standard Chartered Bank.

The report added that there were 15 complaints regarding disputed amounts, pertaining specifically to Al Salam Bank, Ahli United Bank, Bank of Bahrain & Kuwait, Citibank, Credimax, HSBC, National Bank of Bahrain, Solidarity Bahrain, t’azur Company, Bahrain Credit, and Western Union.

Ten complaints resolved by the regulator regarding delay in processing car insurance claims, fire insurance claims, and transactions, were from customers of Gulf Union Insurance & Reinsurance, Bahrain National Insurance, Solidarity Bahrain, AXA Gulf, Rain Management, Tap Payments Company, Bahrain & Kuwait Insurance Company, and t’azur Company.

Issues involving rejection of claims accounted for five complaints, with the parties in question being t’azur Company, Arabia Insurance Company, Solidarity Bahrain, and Takaful International. Bahrain Islamic Bank, Citibank, National Bank of Bahrain, and Standard Chartered Bank were the institutions mentioned in five complaints regarding credit cards, whereas the unit received three complaints regarding rescheduling loans, from customers of Bahrain Islamic Bank, and Bahrain Credit.

The CBB report said 15 complaints regarding compensation amount, edit in Bahrain Credit Reference Bureau, investments, dispute on selling policy, ATM withdrawal, dormant account, insurance policy,

bank transfers, bank’s messaging system, and prepaid card issue were from customers of Al Baraka Islamic Bank, Al Salam Bank, Bahrain Credit, Citibank, Gulf One Capital, Kuwait Finance House-Bahrain, National Bank of Bahrain, Nexus Financial Services, Rafidian Bank, Saudi Arabian Insurance Company, Standard Chartered Bank, Takaud Savings and Pensions, HSBC, and Venture Capital Bank.

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