DUBAI, UAE, 05 June, 2004. Emirates Internet & Multimedia (EIM), the ISP business unit of Etisalat, announced that its Mail Service subscribers will no longer receive virus cleaning alert messages "EIM removed a virus", which is sent automatically by the EIM Mail Anti Virus Service whenever an inbound virus infected email is targeting one of its mail subscribers.

Virus outbreaks became a daily threat to Internet users worldwide and here in the UAE. The EIM anti virus service proved to be very effective in combating e-mail viruses targeting UAE Internet users, which is reflected in the huge amount of millions of virus cleaning alert messages received by customers.

From now on, Virus infected emails sent to EIM mail subscribers will be discarded automatically by the EIM Mail Anti Virus service.
 
Alternatively, subscribers can enable receiving these alert messages by visiting the dedicated web page at www.eim.ae/mail/antivirus and selecting "Enable/Disable alerts" button. Those who wish to receive these alerts, to know the amount of the cleaned infected messages sent to them, but discard them afterwards can build their own filter mechanism to direct them to the trash folder, which is emptied automatically after seven days.

“Virus cleaning alert messages cause annoyance to subscribers during virus outbreaks,” said Abdulla Hashim, Senior Manager Business Development & Marketing, EIM. “This was a real panic to them specially during the outbreak of Netsky and MyDoom viruses in the last couple of months. Cessation of these messages by default while offering subscribers with the two other options is the ideal solution for them. EIM’s option-based customer services truly reflect its solid tradition to maximize utilization of the world class technology to provide pleasant experience and piece of mind to our valued subscribers”

For further information or support, please contact EIM Contact Centre Help Desk on 800 6 100 or visit www.eim.ae/mail/antivirus.

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About EIM/Etisalat
Emirates Internet and Multimedia (EIM) is the Internet service provider arm of Etisalat and was launched in March 2000. Emirates Internet and Multimedia has consistently introduced innovative products including BusinessOne and Al Shamil, the high speed ADSL Internet connections, online registrations, Pre-paid, ‘dial ‘n’ surf’ and Albahhar portal. Today the UAE has more than 1.3 million users; placing the country in the top 20 most Internet wired countries in the world. www.eim.ae
Issued on behalf of Emirates Internet and Multimedia (EIM) by Hill & Knowlton, Dubai.

For further information please contact
Osama A. Osman on
Telephone 971 4 202 5583,
Mobile: 971 50 552 9871 or
Fax 971 4 294 8300.

© Press Release 2004