New technology makes the scheme one of the smartest insurance schemes in the world.

Nationals in Dubai who do not benefit from any government-funded scheme are eligible for the SAADA program.

Eligible nationals in Dubai, can self-register through kiosks in Dubai

Dubai, United Arab Emirates, October 16, 2016

The Dubai Health Authority(DHA) launched on Sunday,  a self-registration system for SAADA health insurance scheme for nationals in Dubai..

The launch took place at the DHA stand during the 36th GITEX technology week.

SAADA means happiness in Arabic and the scheme is one of the smartest insurance schemes in the world. It is applicable for all nationals in Dubai who do not benefit from any other Government funded health insurance cover. NEXtCare is the third party administrator selected for this scheme.

During phase one of the rollout, four kiosks will be available where nationals can go and self-register.

They can download the SAADA app that will inform users about the self-check kiosks that are closest to their location.

Using an Emirates ID card, nationals can self-register themselves. The process takes less than five minutes and users have an option of registering their family members as well. Once registered, they can use their insurance immediately and an Emirate ID card is sufficient. They do not need a separate insurance card.

Dr Haidar Al Yousuf, Director of Health Funding at the DHA, said: “The process is highly convenient, it is in line with the Authority’s smart health initiatives and aims to provide users with convenience. Once they register themselves, they can use the SAADA app, which has a plethora of useful features. They can even rate the service of their provider. If the rating is one, or two they need to provide a reason for that rating. Rating one and two will be registered in our system as complaints. We will then reach out to the provider and enquire about why the quality of service provided was not up-to-the-mark. The process is one of our mechanisms to help ensure patients have access to high-quality care. Eventually this is in line with our vision of making Dubai the best healthcare system in the world and convenience and benchmarking are important factors to achieve that.”

In addition to the ‘ rate your experience’ feature the other features of the SAADA app provides members with details of their policy and benefits available, claim status, how much insurance limit is available, detailed network of providers, list of providers close to any address the user enters etc.

Those who do not want to visit the kiosks for self-registration have an option of booking an appointment for registration via the website www.saada.ae or they can download the app SAADA that is available on all android platforms and book an appointment for registration.

-Ends-

For further information, please contact:
Mahmoud Al Ali 
Head of Media
Dubai Health Authority 
myalali@dha.gov.ae
+9714 219 7260

Kamakshi Gupta and Noor Nazzal
Communications Analysts- Media Dept.
Dubai Health Authority 
Klgupta@dha.gov.ae  
NNNazzal@dha.gov.ae
+9714 2197455

About the Dubai Health Authority: 
The Dubai Health Authority (DHA) was created, in June 2007, by Law 13 issued by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai, with an expanded vision to include strategic oversight for the complete health sector in Dubai and enhance private sector engagement. His Highness Sheikh Hamdan Bin Rashid Al Maktoum, Deputy Ruler of Dubai and UAE Minister of Finance is the President of the Dubai Health Authority and His Excellency Humaid Al Qatami is the Chairman of the Board and Director-General of the Dubai Health Authority.

The DHA’s aim in Dubai is to provide an accessible, effective and integrated healthcare system, protect public health and improve the quality of life within the Emirate. This is a direct translation of the objectives of the Dubai Strategic Plan 2015 launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum. Keeping the strategic plan in mind, the DHA’s mission is to ensure access to health services, maintain and improve the quality of these services, improve the health status of nationals, residents and visitors and oversee a dynamic, efficient and innovative health sector.

In addition to overseeing the health sector for the Emirate of Dubai, the DHA also focuses on providing services through DHA healthcare facilities including hospitals (Latifa, Dubai, Rashid and Hatta), specialty centres (e.g. the Dubai Diabetes Center) and DHA primary health centres spread throughout the Emirate of Dubai.

The main pillars of service delivery at DHA health facilities are quality, efficiency, patients and staff.  It is our aim to maintain and improve the quality and efficiency of DHA health services. An important aspect of the service delivery strategy is to focus on patients, their needs and satisfaction as well as attract, retain, nurture and support outstanding staff.

Prior to the establishment of the DHA, the Department of Health and Medical Services (DOHMS), which was established in 1973, was the functioning authority that almost exclusively focused on health service delivery.

© Press Release 2016