• The expanded UAE ZainTECH centre of excellence hosts a NOC, SOC, and an Experience Centre

Dubai, UAE: ZainTECH, the integrated digital solutions provider of Zain Group, has announced the completion of a substantial investment initiative marking the establishment of its state-of-the-art Information and Communication Technology (ICT) Hub and the expansion of its operations at Dubai Internet City, the region’s leading community for technology and digital transformation that is part of TECOM Group PJSC.  

The strategic move further positions ZainTECH at the forefront of digital transformation in the region and will help the company serve its growing customer base. Spanning over 13,000 sq.ft., the ICT hub will not only serve as an operational centre of excellence, but also drive technological initiatives and synergies across business units.

Hosting over 300 employees, the UAE Centre of Excellence will foster continuous learning and dynamic collaboration across Zain’s regional footprint. Its launch event was attended by highly esteemed guests, including Bader Al-Kharafi Vice-Chairman and Group CEO of Zain; Abdulla Belhoul CEO of TECOM Group; Andrew Hanna CEO of Zain TECH; Ammar Al Malik, Executive Vice President of Commercial at TECOM Group; and the company’s leadership team in Dubai.

“Cross-functional collaboration is the cornerstone for unleashing the full potential of innovation at a scale that transforms the way industries operate,” said Ammar Al Malik, Executive Vice President of Commercial at TECOM Group, on behalf of Dubai Internet City.

“Dubai Internet City is aligned with the Dubai Economic Agenda ‘D33’ mandate to catalyse such collaborative synergies, and ZainTECH’s new office within our ecosystem ensures its talent pool across the world can seamlessly exchange ideas and knowledge from Dubai, a global market of significance for innovators and digital transformation experts. We welcome ZainTECH to benefit from the shared knowledge pool and innovations nurtured at our district.”

Andrew Hanna, CEO of ZainTECH, said: “Our new offices serve as a testament to our unwavering commitment to nurturing innovation and pioneering transformative solutions that unleash boundless potential for our customers. As the mission critical centre for ZainTECH’s operations, the new ICT Hub will drive technological initiatives and synergies across the business, empowering us to expand and target new markets.”

Hanna added” “Dubai Internet City and TECOM Group act as vibrant gateways to innovation and digital transformation, creating the ideal ecosystem for us to thrive and actively contribute to the ever-evolving landscape of technology.”

ZainTECH's cutting-edge office is equipped with a Network Operation Centre (NOC) that strategically supports its expansive cloud footprint across the GCC, serving as a gateway to its managed services. This seamless setup extends premium support to over 500 customers, ensuring they have access to high levels of assistance. Furthermore, the facility boasts a newly established Security Operating Centre (SOC) – the fourth in ZainTECH's growing regional footprint – dedicated to efficiently detecting and responding to cyber threats.

ZainTECH’s Experience Centre offers a customer-focused environment, showcasing several live demos and the company’s expertise in internet-of-things (IoT), drones, robotics, and data solutions. Emphasising sustainability, a core focus for Zain Group, the ICT hub incorporates energy-efficient technologies and advanced waste-reduction mechanisms.

Dubai Internet City is among the region’s largest tech hubs and has led Dubai’s digital transformation strategy for over two decades, housing more than 3,000 customers, including Fortune 500s and SMEs such as Google, 3M, Microsoft, and Careem, in addition to over 29,000 professionals and entrepreneurs.

Dubai Internet City is part of TECOM Group’s portfolio of business districts that includes Dubai Design District (d3), Dubai Science Park, Dubai Media City, Dubai Studio City, Dubai Production City, Dubai Knowledge Park, Dubai International Academic City, and Dubai Industrial City.

More on ZainTECH

ZainTECH is a regional integrated digital solutions provider, unifying Zain Group’s ICT assets to offer a unique value proposition of comprehensive digital solutions and services under one roof. The company is positioned to drive the transformation of enterprise and government customers in the MENA region by providing a center of excellence and managed solutions, across cloud, cybersecurity, big data, drones and robotics, and digital solutions.

ZainTECH leverages Zain’s global reach, unique regional footprint, and infrastructure across its operations in Kuwait, Saudi Arabia, Bahrain, Jordan, Iraq, Sudan, South Sudan, and the United Arab Emirates as well as in other key markets in the Middle East. ZainTECH forms a key pillar in the evolution of Zain’s core telecom business to maximize value and build on the company’s many strengths to selectively create and invest in growth verticals beyond standard mobile services. This ultimately serves to support Zain’s vision of becoming a leading ICT and digital lifestyle provider.

Please visit www.zaintech.com

About TECOM Group PJSC 

TECOM Group has been developing strategic, sector-focused business districts across the emirate of Dubai since 1999. TECOM Group is well-positioned to continue playing an integral role in cementing Dubai’s status as a global business and talent hub. 

The TECOM Group portfolio consists of 10 business districts catering to 6 vital knowledge-based economic sectors, including design, education, manufacturing, media, science, and technology. The Group provides a varied and tailor-made leasing portfolio – which includes offices, co-working spaces, warehouses, and land – to over 10,800 customers and more than 105,000 professionals.  

TECOM Group offers additional value-added services to deliver a competitive and attractive environment for businesses and entrepreneurs to thrive in and to facilitate engagement between the districts’ community members. Government and corporate services are made available through an integrated smart services platform, “axs”, which enhances ease of doing business and provides community members with a seamless experience. 

TECOM Group also provides industry specialised facilities, including media production studios, laboratories, and higher education campuses. in5, its enabling platform for entrepreneurs and start-ups, offers innovation centres supporting tech, media, and design start-ups and SMEs. Its future-focused co-working spaces D/Quarters deliver stimulating work environments for tenants, and the “Go Freelance” package serves freelance talents. 

For more information, please visit www.tecomgroup.ae.