CA named a leader in service desk management tools by independent research firm

CA Unicenter Service Desk Named a Leader for Large and Small Enterprises

DUBAI, UAE, April 16, 2008 -- CA today announced it has been named a "Leader" for service desk management tools in The Forrester Wave™: Service Desk Management Tools, Q2 2008 (April 2008) research report.* This rating comes on the heels of Forrester's March 2008 report, Market Overview: The IT Management Software Market In 2008, where CA was listed as the vendor with the largest market share among the top 10 IT management software vendors.**

For the service desk management tools report, Forrester analysts evaluated 16 products based on 96 criteria grouped by strategy, current offering and market presence. CA Unicenter Service Desk earned top scores in several areas including product vision in the large enterprises evaluation, and knowledge management tools, service request management, and the ITIL processes of incident management and problem management in both the large and small enterprises evaluations.

According to Forrester, the service desk is now a bigger cog in the service management wheel. "Among larger and more complex organizations, there is widespread acceptance for a structure that follows the ITIL model for service management," Forrester stated in the report. "Vendors have followed with tools that assist in the implementation of ITIL processes. Tying the former help desk into this integrated service management model creates an environment where process automation and optimization are now possible; cause and effect are easier to track; and business processes can be modeled and prioritized - driving service desk behavior."

This reflects the service desk's role as a critical element to any business service management initiatives.

"CA's Unicenter Service Desk suite is a natural fit for organizations with a commitment to CA's enterprise management tools and a leading contender for a standalone large enterprise service management solution," wrote Chip Gliedman, vice president, principal analyst, Forrester Research. "CA has tied the service desk offerings with its other IT enterprise management offerings, such as CMDB, asset, identity and portfolio management to create an offering that is both broad and deep. CA has also extended the product to include robust service request management and service catalog capabilities."

"CA's vision to simplify the management of IT, the breadth of our portfolio, and the way we are integrating our offerings to create measurable value for customers has helped us achieve largest market share for IT management software vendors as recognized by Forrester. CA Service Desk is a key element of the product strategy that has helped us earn that position," said Brian Bell, senior vice president and general manager, CA service management business unit. "We continue to innovate and deliver service desk solutions with robust functionality and scalability for the largest global enterprise while still meeting the needs of the many mid-size enterprises around the world."

For more information on CA Service Desk, please visit http://www.ca.com/servicedesk.

For a copy of The Forrester Wave™ and Market Overview reports, please visit http://www.ca.com/us/analysts.

* Forrester, Inc., "The Forrester Wave™: Service Desk Management Tools, Q2 2008" by Chip Gliedman, April 2008.

** Forester, Inc., "Market Overview: The IT Management Software Market In 2008" by Jean-Pierre Garbani and Thomas Mendel, Ph.D., March 2008.

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About CA
CA (NYSE: CA), one of the world's largest independent software companies, provides software solutions to unify and simplify™ IT management. With CA's Enterprise IT Management (EITM) vision and expertise, organizations can more effectively govern, manage and secure IT to optimize business performance and sustain competitive advantage. Founded in 1976, CA serves customers in virtually every country in the world. For more information, please visit www.ca.com.

About CA in Eastern EMEA
CA's Eastern EMEA region comprises the Arab countries, Africa, Levant, Pakistan, Russia and the CIS, and Turkey. CA's strong local presence includes over 200 highly skilled professionals and a 24x7 multilingual Customer and Partner Support Center located in the region.

CA customers in the region include Abu Dhabi National Oil Company, Akzo Nobel, Al Jubail Petrochemical, Al-Rajhi Banking & Investment Corp, Arab Banking Corporation, Arab Financial Services, Bank of Beirut, Banque Misr, The Contact Centre, Dubai Department of Civil Aviation, Dubai International Financial Centre, Emirates Airlines, Emirates Bank International, Emirates National Oil Company, Higher Colleges of Technology, Hugo Boss, King Saud University, Mashreq Bank, National Computer Center, PWC Logistics, Salalah Port Services, Saudi Arabian Airlines, Takreer (Abu Dhabi Oil Refining Company), and many other organizations large and small.

For more information, please visit http://www.ca.com/arabworld.

Media contact:
Cynthia Zacour
The Portsmouth Group
Tel: +971 4 369 3575
cynthia.zacour@theportsmouthgroup.com