Fastest Growing supplier for CRM Service Providers and Strong Partnerships Fuel Growth and Profitability
Altitude Software Demos Advanced Contact Centre Solutions at Gitex Dubai 2005
Altitude Software, a global technology leader of contact centre solutions for Unified Customer Interaction (uCI), today announced that it will be exhibiting for the sixth consecutive year at GITEX Dubai within the Dubai Internet City Community Zone.
Since the beginning of 2005, Altitude Software is fueling strong business growth in the MENA region through the steady addition of new clients and the growth of existing ones. "The GCC is one of the fastest-growing regions for Altitude," said Riadh Boukhris, Altitude Software vice president Middle East, Africa and South Asia. "It is home to a large number of profitable, forward-thinking organisations, several of whom are already Altitude customers. IT spending has been steadily rising in the GCC over the last few years, and we expect that it will continue on this upward trajectory. This trend clearly signals a growing need for world-class customer interaction management solutions."
Altitude uCI 7.1 becoming the contact centre Solution of Choice for Leading Banks, Telecommunications and CRM outsourcing Organizations in the GCC region
Altitude Software boasts customers in 55 countries with over 130.000 licenses and provides a regional base in Dubai Internet City for the entire Middle East, Africa and South Asia regions.
The European company is specifically experiencing increased demand for its contact centre solutions in Saudi Arabia, UAE and Bahrain which have been the fastest growing GCC markets for Altitude over the past 12 months with 28 percent growth.
Altitude is particularly committed to deliver its software solutions in conjunction with leading partners including Gulf Business Machine (GBM), Saudi Business Machine (SBM), Sofrecom (France Telecom Group), Intelcom, AeTECH, Solutions Middle East, AeBDM, AST Networks, ESH, CT Soft, Libatel and Infocall.
Among the clients engaging in a new relationship with Altitude Software during the first semester of 2005 were Perfect Presentation, CRM Middle East, Zafa, Frontliners, along with three leading Financial Institutions in the Middle East, a major telecommunications provider in the GCC, and an internationally renowned fast-food chain in KSA.
"These latest successes demonstrate continued positive momentum for Altitude Software in the region," commented Boukhris. "Many of our new clients chose to work with us as a result of our continued commitment to providing, with our partners' support, one of the highest levels of satisfaction in the contact centre software industry."
Altitude Software Exhibiting at GITEX Dubai 2005 within the Dubai Internet City Community Zone
Altitude Software will announce globally new and enhanced product functionality during the GITEX Dubai, in conjunction with ATA (San Diego, US). This product news will be specifically presented at GITEX on Monday September 26 at 11:20am in the Dubai Internet City Business Seminar Lounge.
Key issues to be discussed during the seminar also include: what organizations must understand in order to build strong and value added customer relationships and understanding how to boost the efficiency and the productivity of contact centre agents.
The Altitude Software stand at GITEX will be located within the Dubai Internet City (DIC) Community Zone, on Concourse 2, between Halls 7 and 8, at the entrance by the Convention Gate. The Gitex event is taking place at the Dubai Dubai World Trade Centre Complex, UAE, from September 25 to 29, 2005.
Last year, GITEX welcomed over 939 Exhibitors representing over 2428 Companies from 41 Countries. The record-breaking show covered over 27,504 sqm & GITEX 2005 looks set to surpass these figures as the IT Market strengthens and IT spending in the Middle East & North Africa region is predicted to continue to rise. More information can be found at: www.gitex.com.
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About Altitude Software
Altitude Software (www.altitude.com) is the global technology leader of contact centre solutions for Unified Customer Interaction (uCI). Altitude uCI is a customer interaction management solution with full blended support for voice (inbound and outbound), IVR, email, Web collaboration, and Web chat. The Altitude uCI solution manages and improves customer relationships for each new interaction in a wide range of contact centres, from SMBs to large multi-site organisations. Altitude Software serves over 650 customers (with more than 130.000 agents) of all sizes in 55 countries worldwide, both directly and through a wide network of partners. Altitude Software has 11 Offices in four continents.
Altitude Software Middle East, Africa & South Asia is located in Dubai Internet City, U.A.E, and is today leading the multimedia contact centre market in those regions. Customers in the MEA region include Infocall (Bahrain), The Contact Centre (UAE), HSBC/The Saudi British Bank (KSA), American Express (KSA & Bahrain), Abu Dhabi Islamic Bank (UAE), BankEuropa (Turkey), La Poste Tunisienne (Tunisia), Atento (Morocco), Ahli United Bank (Bahrain), Outsourcia (Morocco), Dubai Bank (UAE), Sahm Technologies (UAE), AnswerPlus (Mauritius), Globalcom / SCS-Net (Syria), National Bank of Abu Dhabi (UAE), Shell (South Africa), Global Call Centre (Tunisia), Dubai Government (UAE), and Yemen PTC.
For more information, please contact:
Altitude Software MEA & South Asia
Jose Duarte Ramos
Tel: +971 4 391 8880
Tel: +971 50 553 27 90
E-mail: jose.duarte@altitude.com
© Press Release 2005
