MANAMA: Al Salam Bank-Bahrain (ASBB), the pioneering Sharia-compliant bank in the kingdom, introduced WhatsApp banking services to empower customers to conduct online transactions and make inquiries in real time.
The service, available 24 hours, seven days a week, answers questions about the bank’s products and services via cutting edge chatbot technology which is fully conversant with Al Salam Bank’s suite of offerings.
Customers can submit e-applications and make electronic payments via the WhatsApp service, which redirects them to the appropriate channel on the bank’s website, online banking or mobile banking app.
The interactions are fully secure, with customers’ data and privacy protected via WhatsApp’s end-to-end encryption.
Al Salam Bank-Bahrain head of retail banking Mohammed Buhijji said: “The current Covid-19 pandemic has highlighted the importance of digital banking services, not just for convenience but also for customer health, safety, and wellbeing. We are pleased to support the government’s ‘Stay at Home’ campaign by adding WhatsApp banking to our growing line up of digital services, including our online banking and mobile banking platforms.”
“Our sophisticated chatbot is frequently updated with the latest information, making it easier than ever for customers to make general inquiries about financing facilities, accounts, cards, Wakala accounts or the latest Danat savings scheme prizes. It is as easy as texting a friend and offers the added benefit of providing immediate responses around the clock, literally putting the bank at the customer’s fingertips.”
Customers can access the service by adding 17005500 on WhatsApp and simply starting a chat. For further information, visit alsalambahrain.com or contact the customer care centre on 17005500.
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