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Invita, a leading provider of Business Process Outsourcing (BPO) and Digital Transformation Solutions, has announced the launch of a Digital Workplace Solution that uses Robotic Process Automation to digitize, store and manage customer records.
Invita Chief Executive, Rahul Bhalla said: “Invita Enterprise Content Management (ECM) Suite, is a simple and cost-effective solution for SME’s, Corporates and Enterprises that want to digitize customer records and modernize their business processes.”
Invita’s Customer Digital Record and Storage Management service, which includes archiving all enterprise content, securing and digitizing electronic records, and integrating applications through a web portal, is designed to elevate productivity, cost efficiency, and, through re-engineering and automating processes, maximize resources and deliver an exceptional customer experience.
“This service is aligned with Invita’s strategy to provide a turnkey business solution and is devised to support any organisation that is embarking on a digital transformation journey”. He added, “by having access to customer data at the touch of a button, collaboration and decision making is greatly improved, which is vital if a business wants to compete in today’s digital business landscape”, he concluded.
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About Invita
Invita is a leading provider of Business Process Outsourcing (BPO) and Digital Transformation Solutions. The Company is the largest multilingual call center in the Kingdom and a preferred business digital transformation partner. Founded in 2006, it is a fully owned subsidiary of BBK, (Bank of Bahrain and Kuwait) - a leading commercial Bank based in Bahrain.
Invita offers a range of quality BPO, Training and IT services and software solutions that are designed to enhance organizational efficiency and effectiveness and shape exceptional customer experiences. These include a range of Robotic Process Automation (RPA) services, such as AI enabled chatbots, Workflow Management Systems, Document Management Systems and Content Management Systems, in addition to Automated Call Distribution and IVR, Skill based Routing, Video Contact Center, Chat & e-mail Support, Campaign Management, Claims Management and Social Media Management. Invita also develops in house technologies that will further widen their digital service offering.
Invita’s range of solutions are designed to simplify and streamline business in today’s complex and connected world. The solutions empower employees, support cost efficiency, drive innovation, support organizational decision making and provide valuable business intelligence that inform product innovation and business strategy.
As an extension of a clients’ customer care team, Invita is a trusted ‘Brand Ambassador’ that joins hands with market leading technology partners to offer state of the art tech with a human touch; delivering exceptional customer experiences that build brand equity and loyalty.
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