Roads and Transport Authority – Majdi Abu Zaid:

Roads and Transport Authority (RTA) has recently launched a Corporate Automated Chat System (Mahboob) via WhatsApp channel, as part of a plan to step up communication channels with its customers. The step is taken following the successful launch of the service on RTA’s website and (RTA Dubai) App.

The automated chat service is quick when it comes to responding to customers’ inquiries, without human intervention. The initiative uses Artificial Intelligence (AI) technologies and natural language processing algorithms. Such smart services and channels aim to keep pace with UAE and RTA’s Strategies for AI.

“The launch of Mahboob's service on WhatsApp is in line with a host of RTA’s strategic goals (Smart Dubai, People Happiness, and Advance RTA). The automated chat technology is able to answer customer queries relating to RTA’s services, which in turn reduces the pressure on RTA’s Call Centre,” said Abdul Aziz Al Falahi, CEO of RTA’s Corporate Technology Support Services Sector.

The technology has the feature of continuous learning from previous conversations, which helps to understand the nature of queries and give a more accurate response. Customers can start using this new channel by connecting to (+971588009090), accessing the following link from a mobile phone (https://wa.me/971588009090) or scanning the QR code.

“The automated chat on WhatsApp is available in both Arabic and English. Currently, there are 64 information services available, including the renewal of vehicle registration, and an introduction about nol card, abra, etc. RTA is keen to expand the use of AI to be an industry leader of AI by 2031; a strategic objective of the UAE and the Government of Dubai,” he continued.  

-Ends-

© Press Release 2019

Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.

The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.

To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.