The ‘We Care’ team will register any feedback received and use it to analyze customer and employee experience with Saudi Xerox. It will ensure that leaders can take the necessary action to close any gaps and avoid repetition of errors to improve stakeholder’s experience. The ‘We Care’ platform will help improve overall customer experience, communication and enhance employee relations.
“Our employees are our most precious assets and our customers are the reason we exist. It is through the dedication of our employees that we establish long-term relationships and serve our customers, shareholders and community. The young generation of Saudi talent, mainly Noor Abdulkarim, The Program Manager at Saudi Xerox is successfully driving the We Care campaign across the kingdom.” says Ehab Guindi – Managing Director and AVP, IT Sector at Saudi Xerox.
The “We Care” campaign was launched as part of SXL’s focus on positioning itself as a leading role model for customer and employee care. Being a large, successful and ethical corporation, Saudi Xerox places a high value of importance of its responsibility towards its employees and customers society by providing an easy platform for their stakeholders to communicate on.
“Promoting a solid reputation built on deep core values, demonstrated by a professional team with high business standards is the result of our commitment towards our people, customers and partners because we truly care.” says Abdulkarim Alreshaid, Vice President, Operations, Olayan Financing Company.
“'We Care' is a way of life for our team in Saudi Arabia. I'm very proud of the way this demonstrates that customers come first in everything we do. We not only care about our customers’ feedback, but we also act on it, and constantly strive to help our customers meet their business objectives.” says Mark Duffelen, General Manager and Vice President, Middle East operations, Xerox.
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Xerox Corporation is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them.
We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace. For more information, visit www.xerox.com.
About Saudi Xerox
Established in 1986, Saudi Xerox Agencies Company is a joint venture between the Olayan Group and Xerox Limited and markets a broad portfolio of document systems and services, ranging from high-speed color presses to digital imaging and archiving services throughout KSA. Saudi Xerox Agencies is a diversified business process outsourcing company with focused offerings in education, transportation, communication, healthcare, government, financial services, manufacturing, consumer goods and retail. The company’s operations are guided by customer-focused and employee-centered core values as well as passion for innovation, speed and adaptability. Saudi Xerox Agencies constantly works towards simplifying work and helping their customers focus on their core business.
For further information on Saudi Xerox Agencies Company, visit http://www.olayangroup.com/Product/14
Stanislava Burianek, Active (Digital. Marketing. Communications)
Tel: +9714 3900825
Linda Edirisuriya, Active (Digital. Marketing. Communications)
Tel: +9714 364 3554
© Press Release 2017