Emrill strengthens position in the branded residences sector through its collaboration with W Residences Dubai - The Palm

Awarded by the owners' association management company Strata Global, this contract is within the branded residences sector in the UAE, which the company has identified as a target growth area in 2021

Emrill strengthens position in the branded residences sector through its collaboration with W Residences Dubai - The Palm

Emrill has secured a two-year integrated facilities management contract with W Residences Dubai – The Palm, located on Palm Jumeirah, for the delivery of security, housekeeping, mechanical, engineering and plumbing (MEP) services. Awarded by the owners’ association management company Strata Global, this contract is within the branded residences sector in the UAE, which the company has identified as a target growth area in 2021.

W Residences Dubai – The Palm comprises 104 serviced luxury apartments and offers a hotel-inspired concept. Every owner at W Residences Dubai – The Palm benefits from W’s world-renowned ‘Whatever/ Whenever’ service promise and has access to a 24-hour residential concierge, in-residence catering and a seamless maintenance service. Owners can also access W Dubai – The Palm’s luxurious facilities, including a pristine private beach with several pools, access to the hotel’s Michelin Star chef-restaurants and a relaxing sanctuary at AWAY Spa.

“We are excited to bring the W-branded residences to Dubai with the opening of W Residences Dubai – The Palm,” said Peter Katusak-Huzsvar, general manager at W Dubai – The Palm. “This unique development offers resident owners something extraordinary, from stunning views, modern design, high-end finishes, services and amenities. We’re confident Emrill will work hand-in-hand with our team to deliver a premium luxury service for our owners.”

Stuart Harrison, Emrill’s CEO, said: “This most recent contract win adds W Residences Dubai – The Palm to our growing portfolio of prestigious projects across the emirates and fully aligns with Emrill’s premium service offering. We are honoured to have been entrusted with offering services that will enhance the experience of those living in W Residences Dubai – The Palm and we are confident we can maintain the world-class standards the client and residents have come to expect from one of the world’s leading lifestyle brands.

“Working with W Residences Dubai – The Palm amplifies Emrill’s commitment to the delivery of service excellence across the full scope of technical, security and housekeeping services. This contract gives us another opportunity to implement global best practices on a local level, contributing to further raising FM standards in the region.”

Emrill has mobilised an extensive team, including housekeeping attendants, security, MEP technicians and an FM Management team. The primary focus will be to ensure the residences’ high housekeeping and cleaning standards are maintained throughout the property to ensure the comfort of residents and prevent the risk of cross-contamination from COVID-19 and other infectious illnesses. Emrill will also oversee the maintenance of facilities and assets located across W Residences Dubai – The Palm’s eight mansions, which are home to its range of luxury apartments and penthouses.

Khaled Kaawar, CEO at Strata Global, commented on the decision to award Emrill the two-year contract: “Our experience of working with Emrill on various projects has been very positive. Their ability to mobilise in a swift and efficient manner, coupled with their executive and technical support, adds a great deal of value to day-to-day operations.”

Emrill has continued its organic expansion in 2021, winning contracts with master developer Arada in Sharjah and entering the education and hospitality sectors.


For more information, please contact Christina Bostock at IHC: christina@ih-c.com 

About Emrill

Emrill Services LLC is a multi-award-winning integrated facilities management provider in the UAE, providing a full range of hard and soft FM and manned security services with innovative solutions tailored to support its clients, including cutting-edge energy solutions and real-time performance management systems. Emrill commands an exceptionally high level of client retention and has enjoyed continuous growth since its formation.

As an industry leader, Emrill helps organisations shape environments and create great places to live, work and visit while achieving their commercial goals through providing a range of highly effective FM solutions. Sectors serviced include residential, commercial, industrial and master communities, as well as industries as diverse as aviation, logistics, healthcare, retail, hospitality, education and leisure. Emrill’s mission to be the region’s preferred facilities management partner is being achieved by providing quality services, ensuring safety and building trusted relationships based upon mutual values. Emrill strives for excellence through embracing innovation and empowering its people to be their best through a strong commitment to education and development and employee welfare.

Emrill was highly commended in the Overall FM Company of the Year category in 2020’s Facilities Management Middle East Awards in addition to winning this award five times in nine years. Emrill was also awarded FM Company of the Year by Middle East Consultant in 2021, which was the first year the category had been included in the Middle East Consultant Awards. Demonstrating commitment to its key pillars, Emrill also won the Engineering award for the third time as well as the Health and Safety award. Its commitment to helping its employees to professionally develop was evidenced by the company being awarded Facilities Manager of the Year and Young Facilities Manager of the Year awards. The company was also highly commended in the Facilities Management Executive, Unsung Hero and Education and Development categories.

As the first FM company to be awarded the Dubai Chamber CSR Label for its sustainable and responsible corporate practices, the company has now held this title for nine consecutive years.

Operating to the highest international standards, Emrill is ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 41001:2018, NICEIC and BICSc accredited. Clients are fully supported through modern IT infrastructure, dedicated client managers and a 24-hour call centre, and also benefit from the newest technology, industry-leading techniques and latest equipment releases consistently delivered through Emrill’s ongoing Innovation and Future Ready Programme.

To learn more, please visit www.emrill.com 

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