ADIB launches digital booking service for branch appointments

The remote booking service allows for less waiting time and reduces crowding by providing control over ADIB branches' capacity limits


Abu Dhabi: Abu Dhabi Islamic Bank (ADIB), a leading financial institution, has launched its digital booking service enabling customers to schedule their branch visits ahead of time through the ADIB online banking platform.

The remote booking service allows for less waiting time and reduces crowding by providing control over ADIB branches’ capacity limits as per UAE social distancing guidelines. The service offers instant appointment bookings up to seven days in advance, as well as a branch locator map and an SMS alerting feature which notifies customers on the status of their appointment, helping them to easily plan their schedule.

Nawal Al Bayari, Head of Branch Organization & Quality management at ADIB, said: “ADIB continues to prioritise the health and safety of its customers and employees. The branch booking service helps enforce necessary social distancing measures at our branches and avoids scenarios of unexpected overcrowding and long waiting periods. Despite unprecedented challenges in recent months, our comprehensive digital offering has delivered an uninterrupted banking experience for customers. We encourage all customers who wish to use our branch network to book an appointment prior to their visit.”

“For customers visiting the branches, we want to assure them that we are taking all necessary measures to ensure social distancing is implemented. We have also started installing glass protection barriers at customer facing desks and tellers as an additional precautionary measure.” he added.

In recent months, ADIB has recorded high levels of digital adoption across its retail and corporate banking services. Nearly 60% of ADIB’s retail customers have used digital channels, registering more than 2 million transactions every month as customers engage in a wide range of banking activities, such as applying for cards and financing or paying bills, all from the comfort and convenience of their home.

Over the last year, ADIB has invested heavily in the development of new digital banking and payments solutions that offer a simple and convenient experience to UAE businesses and residents. This has been led by the bank’s innovation centre, ADIB Simple Lab, which encourages close collaboration between ADIB’s innovation team and the business community, including the capability to incubate, test, and implement innovative FinTech services.

ADIB’s efforts to remain at the forefront of digital banking have been widely recognised. ADIB was named “Middle East’s Best Islamic Digital Bank” by Global Finance.


About ADIB

ADIB is a leading Islamic bank with more than AED 122 billion in assets. Established in 1997, the bank provides world-class, Sharia’a-compliant retail, corporate, business, private banking and wealth management solutions through award-winning digital channels and across an extensive branch network. The bank has a presence in six strategic markets, including Egypt, where it has 70 branches, the Kingdom of Saudi Arabia, the United Kingdom, Sudan and Iraq. Its shares trade on the Abu Dhabi Stock Exchange (ADX).

ADIB has more than 2,000 employees and remains one of the leading banks in the recruitment, development and promotion of local talent across all of its geographies. The bank has one of the highest Emiratization ratios and approximately 36 percent of the bank’s workforce are UAE nationals.

Named ‘World’s Best Islamic Bank’ by the Financial Times’ The Banker publication, ADIB has a rich track record of innovation based on a desire to always improve its customers’ banking experience. Amongst other benefits, the bank’s recent digital transformation programme has led to the creation of a new generation of technology-enhanced branch, ADIB Express, which combines the benefits of digital banking with a highly-personalised customer service, and Express Finance, providing qualifying customers with access to personal finance through a mobile app in less than 30 minutes.

For media information, please or contact:

ADIB                                                       Brunswick Group
Radwa Shehab                                         Sarah Abdelbary
Head of External Communications              Account Director
Direct: +971 2 6910169                           Direct: +971 2 234 4600

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