Injazat achieves 70 per cent pass rate to surpass 45 per cent global average
The Injazat Institute (TI²), a professional development initiative by Injazat Data Systems, announced that it has successfully graduated the first batch of students who attended the Information Technology Infrastructure Library (ITIL) - Certified Service Managers Program. At the end of a very intensive two months of blended learning, Injazat was able to achieve a 70 per cent pass rate to fully certify its students at ITIL Service Managers v2 level. This success rate far exceeds the global average, which currently stands at between 41 to 45 per cent.
The current training of the second batch of ITIL students shows a clear commitment from Injazat to have staff qualified at the Service Manager level to help implement their ITIL Roadmap and eventually gain ISO 20000 accreditation.
In addition, Injazat has embarked on ITIL Foundation training for its staff and has delivered it to over 100 students in the last three months, achieving a 70 per cent success rate in the examinations. "Our recent batch of ITIL graduates reflects the success of Injazat's initiatives to enhance the IT capabilities of its personnel, as well as our efforts to promote ITIL in the region," said Dr. Asfour, Director of Ti2.
In January 2008, Injazat Data Systems started working in partnership with Quality Assurance to provide the full ITIL Service Managers Program to its Service and Client Delivery Managers. The candidates spent two months taking a combination of instructor-led courses and workshops covering the 10 ITIL processes in detail from a management perspective. Following two exams in ITIL Service Support and ITIL Service Delivery, Injazat produced a group of fully-qualified ITIL Service Managers, 30 per cent of whom are UAE Nationals, who were awarded certificates by Ibrahim Mohamed Lari, CEO, and George Pawlyszyn, COO, of Injazat Data Systems, one of the Middle East's leading Information Technology Managed Services and Business Process Managed Services companies.
The Injazat ITIL Roadmap will implement ITIL-based 'best practices' for the effective management of IT Infrastructure Services to Injazat clients. This program, led by Peter Hutton, Head of ITO Services, will establish globally recognised service processes that enable Injazat to demonstrate value to clients through greater IT efficiency; reduce business risks via rapidly recoverable IT services; reduce long-term costs using process improvement; and manage a higher rate of successful IT changes.
"Injazat embraces the best practices and recommendations within the Information Technology Infrastructure Library (ITIL) and has a goal to deliver services in the context of the ITIL framework. With increasing industry acceptance and client demand for adherence to ITIL guidelines, Injazat commits to continue to develop a common capability to support this market direction while enhancing our client service excellence," concluded Hutton.
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About Injazat Data Systems LLC:
Established in the 1st Quarter of 2005, Injazat Data Systems is an Information Technology and Business Services company that offers a wide range of managed services. It is focused on providing IT managed services to the oil & gas, utilities, financial services, government, transportation, telecom and healthcare sectors. Injazat is a joint venture of Mubadala Development Company and Electronic Data Systems (EDS).
Injazat aims to become the premier information technology and business process managed services provider in the region. Growth is driven through Mubadala's knowledge of the Middle East business environment plus the delivery capabilities of EDS - creating a local company with the experience of a global player.
Mubadala Development is a Public Joint Stock company, established and wholly owned by the Government of the Emirate Abu Dhabi. Its mission is to invest in commercially-viable, strategic, industrial and commercial partnerships.
EDS provides a broad portfolio of business and technology solutions to help its clients worldwide improve their business performance. EDS' core portfolio comprises Information Technology, applications and business process services, as well as Information Technology transformation services. EDS supports the world's leading companies and governments in 60 countries.
For more information please contact:
Diony Koyess
Senior Marketing Specialist
Tel: 971 26992700
Email: marketing@injazat.com
Website: www.injazat.com
Orient Planet PR and Marketing Communications
PO Box 23345, Dubai, UAE
Tel: 00971 2 671 63 93 (Abu Dhabi)
Fax: 00971 2 671 51 81
Email: info@orientplanet.com
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© Press Release 2008
