Cairo, Egypt:- DP World Sokhna has opened a new EGP 3 million Customer Service Center at a ceremony attended by Admiral Mafouz Taha, Vice Chairman SC Zone, and Xi Manding, Managing Director of Cosco Egypt. 

The Center will serve as the hub for all customer-related processes for shipping lines, clearance agents, trucking companies, freight forwarders and cargo owners.   

Ajay Singh, DP Wolrd Sokhna CEO, said: “Wwe always aim to provide high-quality logistics services to enable trade movement and this  new Customer Service Center is another step to support our port operations by unifying the documentation processes leading to higher quality services. Our customer friendly staff working there will also help enhance customer support and reduce the time spent on cargo handling.”

The Center is located at the entrance of the port and is accessible from the main road. It features a call center (hotline number: 16646) providing customers with the ability to check, coordinate and manage their services through a specialised customer service team. The Center is open 24/7 and will be responsible for responding to customer enquiries, providing real time information on cargo and solving any issues in coordination with other departments at the port.

The Center is integrated with the customs system so that customers can perform their customs documentation processing, pay handling fees, and receive direct answers for their enquiries.

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For further information, please contact:

Engy Emad

Media Relations Manager

TRACCS Egypt

Mobile: 010 0900 2207

Email: engy.emad@traccs.net  

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About DP World:

DP World [1] is a leading enabler of global trade and an integral part of the supply chain. We operate multiple yet related businesses – from marine and inland terminals, maritime services, logistics and ancillary services to technology-driven trade solutions.

We have a portfolio of 78 operating marine and inland terminals supported by over 50 related businesses in over 40 countries across six continents with a significant presence in both high-growth and mature markets. We aim to be essential to the bright future of global trade, ensuring everything we do has a long-lasting positive impact on economies and society. 

Our dedicated team of over 36,000 employees from 103 countries cultivates long-standing relationships with governments, shipping lines, importers and exporters, communities, and many other important constituents of the global supply chain, to add value and provide quality services today and tomorrow.

Container handling is the company’s core business and generates more than three quarters of its revenue. In 2017, DP World handled 70.1 million TEU (twenty-foot equivalent units) across our portfolio. With its committed pipeline of developments and expansions, the current gross capacity of 88.2 million TEU is expected to rise to more than 100 million TEU by 2020, in line with market demand.

By thinking ahead, foreseeing change and innovating we aim to create the most productive, efficient and safe trade solutions globally.

[1]  As of February 2018

© Press Release 2018