Dubai Health Authority's monthly initiative provides the public with an opportunity to directly ask DHA officials their queries

The Dubai Health Authority (DHA) held on Wednesday a ‘Leaders at Your Service’ session where the Director of the Health Regulation Department at DHA directly addressed public queries.

This initiative takes place once a week and provides customers with an opportunity to directly express their feedback, suggestions and complaints to senior DHA leaders.

The Director of the Health Regulation Department, Dr Marwan Al Mulla engaged with customers on various topics related to health regulation via call center phone calls and social media.

Dr Al Mulla emphasised that the Health Regulation Department aims to protect customers by regulating the licences issued for health facilities and health care employees in Dubai.

During the event, Dr Al Mulla responded to the public’s questions and complaints, which mainly revolved around medical licences and services provided by the regulation department.

He also responded to other participants, who shared their remarks on some of the services that they would like to see in the future.

Several other queries were addressed during the one-hour live session.

-Ends-

For further information, please contact:
Mahmoud Al Ali 
Head of Media
Dubai Health Authority 
myalali@dha.gov.ae
+9714 219 7260

Kamakshi Gupta and Noor Nazzal
Communications Analysts- Media Dept.
Dubai Health Authority 
Klgupta@dha.gov.ae  
NNNazzal@dha.gov.ae
+9714 2197455/  04-2197658

About the Dubai Health Authority: 
The Dubai Health Authority (DHA) was created, in June 2007, by Law 13 issued by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai, with an expanded vision to include strategic oversight for the complete health sector in Dubai and enhance private sector engagement. His Highness Sheikh Hamdan Bin Rashid Al Maktoum, Deputy Ruler of Dubai and UAE Minister of Finance is the President of the DHA and His Excellency Humaid Mohammed Obaid Al Qatami is the Chairman of the Board and the Director-General of the DHA.

The DHA’s aim in Dubai is to provide an accessible, effective and integrated healthcare system, protect public health and improve the quality of life within the Emirate. This is a direct translation of the objectives of the Dubai Strategic Plan 2015 launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum. Keeping the strategic plan in mind, the DHA’s mission is to ensure access to health services, maintain and improve the quality of these services, improve the health status of nationals, residents and visitors and oversee a dynamic, efficient and innovative health sector.

In addition to overseeing the health sector for the Emirate of Dubai, the DHA also focuses on providing services through DHA healthcare facilities including hospitals (Latifa, Dubai, Rashid and Hatta), specialty centres (e.g. the Dubai Diabetes Center) and DHA primary health centres spread throughout the Emirate of Dubai.

The main pillars of service delivery at DHA health facilities are quality, efficiency, patients and staff.  It is our aim to maintain and improve the quality and efficiency of DHA health services. An important aspect of the service delivery strategy is to focus on patients, their needs and satisfaction as well as attract, retain, nurture and support outstanding staff.

Prior to the establishment of the DHA, the Department of Health and Medical Services (DOHMS), which was established in 1973, was the functioning authority that almost exclusively focused on health service delivery.

© Press Release 2017