11 October 2015
Roads and Transport Authority - Majdi Abu Zaid:The Roads and Transport Authority (RTA) revealed that about 20,105 transactions have been processed through the Smart Kiosk initiative since the start of this year; reflecting a 115% rise in the number of transactions processed compared to the number recorded during the same period last year. Vehicles registration services topped the most frequent financial transactions accounting for 49% of all transactions, followed by payment for seasonal parking cards (38%), and settlement of fines (12.3%).

"The Smart Kiosk initiative was taken as part of RTA's endeavors to meet the requirements of the Smart Government. It is also an epitome of the Smart City initiative launched by the Government of Dubai to raise customers satisfaction rating by responding to their needs & expectations in keeping with our third Strategic Goal (Bringing Happiness to People)," said Ahmed Mahboob, Director of Customers Service, Corporate Administrative Support Services Sector, RTA.

"This initiative is based on providing a smart device enabling the customer to process his or her transactions without seeking support from front-end employees, thus saving much time & effort. The number of services offered through the device was increased from six to eight namely: renewal of vehicle registration, inquiry & payment of fines, printing of certificates, issuing of vehicle registration cards, printing of documents, issuing of vehicle registration cards instead of damaged or lost ones, seasonal parking cards, and renewal of driving licenses.

"The RTA has deployed 16 machines to run the service and distributed them at RTA Head Office, Umm Al Ramool Center, Deira Center, Al Barsha Center, JBR Center, Al Manara Center, Al Awir Center, Tasjeel at Al Tawar, Tasjeel at Al Barsha, Al Qusais Industrial Area 3, Shamel at Al Muhaisna, Tamam-Al Ghandi Center, Tasjeel at Al Qusais, Wasel Belhasa Center, Al Karama Center, and Al Tawar Center. About 38,403 transactions have been processed through Smart Kiosks from 23 November 2013 to 31 July 2015," explained Mahboob.

The Director of Customers Service revealed the RTA was planning to outsource the service in a bid to boost customers' satisfaction and add more services through the device. "We have perceived a remarkable uptake of the smart kiosks service; which prompts us to chart out strategic plans to improve the services on offer to streamline their delivery and make them more accessible to users," he added.

- Ends -


© Press Release 2015