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Kuwait, Kuwait City: Ooredoo Telecom, the first to introduce innovative digital services in Kuwait, was awarded the “Best Internet Service Provider” at the annual Service Hero Awards for the year 2020, endorsing the company’s long standing commitment to its customers. Recognized as the benchmark in the telecom industry, Ooredoo Kuwait was recognized for its excellence in offering complete coverage at high speeds, multiple plan options to suit different needs along with offering an excellent customer service.
The prestigious award was presented to Abdulaziz Yaqoub Al-Babtain, Chief Executive Officer, Fadi Kawar, Chief Operating Officer, and Mijbil Alayoub, Senior Director, Corporate Communications, Ooredoo Kuwait, by Faten Abu Ghazaleh, President of Service Hero.
As part of its constant efforts to foster a culture of "service excellence" where both; brands and customers flourish, Service Hero, the company providing the region’s only consumer powered customer satisfaction index, honored the country's best performing service providers along with nationwide winners. The awards ceremony which was held virtually shed light on the companies’ ability to overcome numerous challenges and provide the best customer experience despite the outbreak of Coronavirus (COVID-19) pandemic. The ceremony also explored the consumer behavior changes due to the global pandemic, COVID-19, and the importance of the robust relationship between customers and companies in the continuity, prosperity and growth of businesses.
Indeed, the year of the pandemic 2020 was one of the biggest challenges that offered companies and brands the opportunity to prove their ability to adapt to the changes, and offer the best customer experience despite all the obstacles and uncertainty the world witnessed.
Commenting on the new award earned by the company, Abdulaziz Al-Babtain, Chief Executive Officer, Ooredoo Kuwait, said: “As a customer-oriented management, we are keen on creating and maintaining an emotional bond between us and our customers. We do so through communicating with compassion, and empathy during times of crises, creating and implementing customer value delivery strategies, along with more encompassing structure and process changes.”
Al-Babtain added: “Although the COVID-19 pandemic was unexpected, yet, our pre-crisis plan, flexible management mindset, talented employees, and strong relationship with the public, we, at Ooredoo Kuwait were able to overcome and recover without significant damage. We expatiated our digital transformation to ensure smooth operation and business continuity and resilience.”
Based in Kuwait, Service Hero is the only consumer powered customer satisfaction index in the Middle East. The company is a member of ESOMAR (European Society for Opinion and Marketing Research) and adheres to the global organization’s principles and guidelines for self-regulation and ethical practice. Service Hero is overseen by an Independent Advisory Council to assure results that are impartial, objective, and accurately reflect consumers’ preference, making the company’s findings a credible benchmark that offers transparent and relevant insight for companies. It is comprised of academics and business professionals representing leading institutions and corporate establishments in Kuwait and the UAE, including the American University of Kuwait, Australian College of Kuwait, Gulf University for Science and Technology, Abu Dhabi University, and Zayed University. Since 2010, Service Hero has measured over 300,000 validated consumer assessments covering more than 600 private sector companies.
About Ooredoo Kuwait:
Ooredoo Kuwait was established in December 1999 as the second operator in the country. Today, since then, the company offers mobile, broadband internet and corporate managed services tailored to the needs of customers and businesses. The company operates number of telecom operators in the region: Ooredoo Algeria, Ooredoo Tunis, Ooredoo Maldives, and Ooredoo Palestine. Ooredoo Kuwait is a member of the international Ooredoo Group based in Doha, Qatar.
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© Press Release 2021
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