Ooredoo's Saeed Chatbot gets smarter

They include an identification tool, which enables Saeed to recognise customers by subscription type, as well as further service-related information

Ooredoo's Saeed Chatbot gets smarter

Muscat, Oman: Data experience leaders Ooredoo, have updated their artificial intelligence (AI) chatbot, ‘Saeed’ with some exciting new features. They include an identification tool, which enables Saeed to recognise customers by subscription type, as well as further service-related information. With an ever-growing list of abilities and services, and 24/7 accessibility, Saeed makes it easier and faster for Ooredoo customers to access the services and assistance they want and need.

“While Ooredoo was the first telecoms company in Oman to introduce an AI Chatbot, we want to stay ahead of the curve by introducing new ways to hone Saeed and improve the interactive experience for our customers,” said Feras bin Abdullah al Sheikh, Director of Consumer Sales at Ooredoo. “The improved service means Saeed can supply more informed answers to enquiries, creating a more efficient and enjoyable service for customers.”

Saeed is now able to identify customer type, whether mobile or fixed, prepaid or postpaid, during the chat, and offer relevant account-related services. Furthermore, additional information has been added to Saeed’s repertoire so that customers can find out about many more services just by typing in their enquiry.

Saeed, who was introduced by Ooredoo in 2018, is designed to simulate human behaviour and conversation and responds intantly to written questions or key words. Accessible through the Ooredoo app, as well as on the website, Saeed “speaks” English and Arabic, and is available around the clock to provide the quickest and best answers to customer enquiries. Information and solutions offered on the intuititve platform include mini bills, barring status, new SIM, PUK, bill copies, call and usage history, roaming bundle availability, active plans, and postpaid balance usage.

Ooredoo has also indicated that more features and services will be added soon.


About Ooredoo Oman
Omani Qatari Telecommunications Company SAOG (“Ooredoo”) was founded and registered in the Sultanate of Oman in December 2004. Services were launched its service in March 2005, originally operating under the name Nawras.  As Oman’s data experience leaders, Ooredoo provides individuals and businesses with cutting edge digital products and services, so that customers can enjoy the internet. Ooredoo generated revenues of OMR 283.6 million as of 31 December 2018 and is listed on the Muscat Stock Market (MSM) under the “ORDS” ticker.

About Ooredoo
Ooredoo is an international communications company operating across the Middle East, North Africa and Southeast Asia. Serving consumers and businesses in 10 countries, Ooredoo delivers the leading data experience through a broad range of content and services via its advanced, data-centric mobile and fixed networks. Ooredoo generated revenues of USD 8.2 billion as of 31 December 2018. Its shares are listed on the Qatar Stock Exchange and the Abu Dhabi Securities Exchange

For further information, please contact:
Emily Shotter                                                                             
Sudipta Dasgupta
Department Head – External Public Relations
TRACCS Public Relations
e-mail: emily.shotter@ooredoo.om                                           
e-mail: Sudipta.Dasgupta@traccs.net
+968 9510 8302                                                            
+968 94558787

© Press Release 2019

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