NBK's executive management visits its new branch at The Avenues

An outstanding banking experience that ensures customers' safety and quick, easy banking transactions

NBK's executive management visits its new branch at The Avenues

Al-Othman: A milestone in implementing our comprehensive vision for developing the traditional concept of branches and integration with our digital channels

  • The branch provides outstanding and interactive services to customers that ensure quick and easy banking
  • A new step that reflects our efforts and leadership in providing digital banking services
  • An outstanding banking experience that ensures customers’ safety and quick, easy banking transactions
  • Our youth customers will get an exceptional service experience that meets their needs and keeps up with international standards
  • A special suite for interactive meetings of Business Banking Customers and trained staff to meet their needs
  • Modern design based on state-of-the-art technology, interactive devices and screens
  • A screen for NBK Rewards Program to know about current promotions when using NBK Credit Cards
  • Showcase of cutting-edge payment solutions and new services in NBK Mobile Banking App

The executive management of National Bank of Kuwait (NBK) visited its new branch at The Avenues Mall, Phase IV, which offers exceptional and advanced banking services and solutions, enabling customers to make all their transactions quickly and easily through interactive devices and trained staff. Additionally, the branch includes screens displaying new services, and available offers, in addition to spaces for holding meetings and spreading banking awareness, all in a modern design to ensure a unique and convenient banking experience for customers.

Executive management delegation included Mr. Isam Al-Sager, NBK Group CEO, Mr. Salah Al-Fulaij, NBK CEO -Kuwait, Mr. Suliman Al Marzouq, NBK Deputy CEO - Kuwait In addition, the visit was attended by Mr. Waleed Alsharian, Mabanee CEO.

The new branch serves customers all week long from 10 a.m. to 10 p.m., except Fridays, on which it is open from 4 p.m. until 10 p.m.

The new branch provides a dedicated space for meetings and gatherings, which will be used for holding seminars and meetings for Business Banking Customers, as well as for activities related to Al Shabab Package Customers and all banking awareness activities.

Through its new branch, NBK offers an outstanding banking experience to Al Shabab Package Customers, as it offers them with advanced banking services that meet their needs and expectations, and ensure providing all banking transactions.

The new branch reflects NBK's keenness to ensure customers’ convenience during banking, starting with the modern design with state-of-the-art technology, the screens across the branch, and customers can even control branch lighting themselves.

Customers can make their exchange transactions through ITMs, ATMs and CDMs without the need for employees. However, NBK Employees are available to help customers make other banking transactions quickly and easily.

The new branch includes a special screen for NBK Rewards Program for customers to know about current promotions when using NBK Credit Cards.

The bank also displays, at a special suite in the new branch, its latest banking products and cutting-edge payment solutions provided to customers, in addition to the latest services and upgrades to NBK Mobile Banking App, which provides customers with a quick and easy way to bank at any time, without the need to visit the branch.

The new branch offering customers quick, easy banking while keeping them safe during the global coronavirus pandemic manifests NBK's keenness to maintain customers’ safety, and as part of the bank's relentless efforts, since the beginning of this global health crisis, which aim to extend all kinds of support and provide protection to customers and employees.

On this occasion, Mr. Mohammed Al-Othman, General Manager of Consumer Banking Group, National Bank of Kuwait, said: “The new branch at The Avenues is totally different from other traditional bank branches, starting from its design, the way of providing interactive services and cutting-edge technological solutions. Therefore, we regard it a qualitative leap in the way of providing banking services, being the first of its kind in Kuwait and the whole region, and a milestone in our continuous technological advancement.”

"The new branch demonstrates our keenness to provide top-notch banking services to our customers, ensuring that they have access to advanced banking solutions that keep pace with the latest international levels. It also reflects our efforts to implement the Group's Digital Transformation Plan, which aims to consolidate our leadership in providing digital banking services and maintain our superiority, with a large margin, over our closest competitors in providing consumer banking services,” he added.

Al-Othman affirmed that meeting the needs and expectations of NBK Customers from the youth category is a top priority for Consumer Banking Group, as reflected in the new branch that mainly targets them, as part of the strategy of "With You in Every Step" that increased the satisfaction of customers from the youth category to 95%, which is the highest level in Kuwait. This comes in light of continuous communication with them to identify their needs, which are studied and analyzed very carefully to ensure that they are fully met; thus giving them an exceptional banking experience matching the latest services offered to their peers from the youth category all over the world.

Al-Othman noted that advanced payment solutions, allowing remote purchases, as well as interactive banking services that do not require direct contact, unlike traditional branches, come in the context of NBK’s endeavors, and in line with the directives of the Central Bank of Kuwait and the government's diligent efforts, to contain the spread of epidemics and transmission of infection, in view of the global coronavirus pandemic outbreak. Furthermore, as part of its social responsibility, the bank strives to provide all kinds of support in this regard, such as disseminating awareness through social media platforms.

"We have a comprehensive vision for developing banking services and products provided to our customers aiming at offering them a top-notch and exceptional banking experience relying on continuous improvement of services provided through digital channels via mobile and internet, and to integrate them with the services provided through the branches, in a way that suits the needs and expectations of all our customers’ segments of all ages and needs,” Al-Othman concluded.

As part of its effort to provide customers with advanced payment solutions, NBK launched Samsung Pay, which relies on MST and NFC technologies, as smartphone users can make different payments using Samsung Pay at most POS supporting this service, as well as their favorite stores and online shopping sites through Galaxy smartphones.

Furthermore, NBK launched two new services, Fitbit Pay and Garmin Pay, earlier this year, which provide customers with a quick and secure way to make payments in one tap, as customers can easily pay using compatible Fitbit and Garmin devices, making the bank the first to launch these two services locally. NBK also offers a wide range of banking products and services that suit the lifestyles of customers, as they can choose from NBK Credit Cards that are tailored to cater to their different needs, while providing them with various benefits and rewards.

NBK continues to consolidate its leading position in the banking sector through the largest domestic banking network in Kuwait with 68 branches all over Kuwait, in addition to a large POS network exceeding 14,000 terminals, including 12,300 NFC-enabled devices, which is the largest all over Kuwait. In addition, NBK has the largest owned ATM network comprising 330 ATMs, including more than 100 CDMs.

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