Utico continues to support consumers during COVID-19 times

Has set up a program to defer 100% bills of those who lost their jobs and seeking new jobs in the country


Dubai:  Utico, the Middle East’s leading full service utility and the only private water and power company in the UAE today said that it is offering 100 per cent deferment of utility bills to consumers who have lost their jobs because of COVID-19 crisis and would like to stay in the country to find new jobs.

 In a statement, Utico said the deferment decision has been taken after some consumers who lost jobs approached the utility company seeking support. The company said it stands with all consumers who are facing difficulty at these times. 

“We have supported them by offering 100 per cent bills deferment till they find new jobs,” said Mr. Richard Menezes, CEO of Utico.

He said Utico have always been supporting the country and are operating at average 30 per cent lower tariffs than other service providers over the past 15 years.

“However, we have asked these consumers to benchmark their consumption to Green Standards and reduce use to gold standards. If they meet these consumption standards per UN and WHO metrics, a further reward will be offered on a case by case basis,” Mr. Menezes said.

This is an opportunity to mitigate climate change as well.

Utico has also offered some COVID-19 affected hospitality consumers who are at standard tariffs,  30 per cent deferment of their invoices during these bad times so that they can come out stronger and safer and continue to support the local economy when this crisis ends.

Mr. Menezes further stated that Utico has stood by its stakeholders in good times and will also do so in bad times to be strong and safe so that all can come out stronger and safer together.
“This crisis has spared no one. Hence it is imperative that all work to support one another in this country to tide over these times. This crisis will end and it will bring more prosperity to all those who think and act accordingly,” Mr. Menezes said.

He further stated that these times have taught each one of us the most important aspect in life, i.e., to think of others more than yourself.  It is like the virus, where if one has it or even suspects he has it, only that person can decide not to spread it.

 “It means that the person can be safer only if he thinks of others and does not spread it to others by acting to be safe and quarantine.  It is the most important thing now.  We hope that this aspect of life “to think of others more than yourself” will be imbibed in everyone, because it is what will make everyone stronger and safer,” he said.

Mr Menezes said that Utico is working to ensure all stakeholders are served and that it continues in its Capex allocations for this year and the coming years sustainably.

Its business model of offering average 30 per cent lower tariffs, less than 2 per cent Non-Revenue Water (NRW) focus with in-house full spectrum capabilities from EPC & O&M to optimum customer services, high availabilities, efficiencies etc. during the good times and bad times has resulted in the company being sustainable today  too.  

He further stated that the many opportunities it is working on is fully supported by a win-win and risk mitigation model.  In fact, Utico built its business without a sovereign guarantee model and hence also helped the UAE reduce about US$3 billion in contingent liabilities. “These times prove our model as more robust and relevant to the country today,” he said.

Mr. Menezes added that he feels that a sovereign guarantee model is draconian and should not be legally allowed for projects such as water where demand risk can easily be adapted and adopted by investors with respect to population and GDP and therefore all investors can know the risk publicly before bidding. 

True sustainability cannot be with Government Sovereign guarantees given for any project development.


 Notes to the Editors

About Utico

Utico is a leading private utility company in the United Arab Emirates. It was founded in 2005 by Mr. Richard Menezes. It has since developed into a fully integrated privately owned utility provider. Utico owns and operates three IWPPs in Ras Al Khaimah and Abu Dhabi with a total desalination ownership capacity of approximately [300,000 m3] /days of potable water, power generation capacity of [120 MW] and [500] km of network. For more information, please visit www.uticome.com 

© Press Release 2020

Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.

The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.

To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.

More From Press Releases