* Remote access to the courts. At the RAK Courts and Public Prosecutions departments, the emirate’s judiciary bodies, all applicable cases can now be conducted via video conference. And recorded calls from claimants are now admissible in court cases.
* A more efficient job-application process. Prospective employees at RAK e-Gov can now make use of a virtual platform to attend job interviews across departments, and only need an internet-enabled device to access virtual conferencing rooms.
* Remote marriage procedures. Ras Al Khaimah citizens can now take part in a legal marriage procedure that can be completed via video conference.
* A more efficient Municipality Department. This department has been able to reduce processing times by allowing engineers and consultants to transmit changes to documents through an online communications platform, reducing the need for physical travel to government offices.
RAK e-Gov is now using a range of Avaya solutions to deliver these services. Using Avaya’s team management solution on Avaya Equinox, RAK eGov can provide remote access to public services through smartphones and computers. RAK e-Gov is also using the solution for team engagement and video conferencing1 as it supports the technology infrastructure of over 20 government departments.
Building on a successful relationship with Avaya for more than eight years, RAK e-Gov has also migrated its existing call centers into one centralized system using Avaya technology. This enables RAK e-Gov to maintain more effective information reporting, voice recording and a more efficient call management system.
“Our aim is to deliver ease of use for all citizens, and to make their lives easier by ensuring they can access services through their smartphones instead of coming to physical government buildings,” said Ahmed Bin Saeed Al Sayyah, general manager of RAK e-Gov. “Having worked with Avaya as our partner for several
years, and with the company’s global track record of working with Fortune 500™ companies, we had confidence that they were the right choice to assist in the transformation of our existing processes into the digital sphere.”
Sheikha Na’amah Al Qassimi, General Manager, Dubai & Northern Emirates, Avaya, added: “The Ras Al Khaimah government has long been committed to using the most reliable technology products, with the highest standards, to deliver the best experiences to its citizens. With close to a decade of partnership between us, we are pleased to keep expanding our cooperation to drive the Emirates’ digital transformation—keeping with the forward-thinking vision of the leadership to deliver convenience through accessible services.”
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
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© Press Release 2019