Mobily and Ericsson take another step on their Saudization journey

Ericsson and Mobily to recruit and train local teams to support Saudization plans

  • New IT Service Support team to help improve productivity and efficiency

Saudi telecom operator Mobily and Ericsson (NASDAQ: ERIC) have agreed on a new program to localize Mobily’s IT Service Support Office and enable the telco to operate it from Saudi Arabia.

To support the government’s Saudization agenda, Ericsson will support Mobily’s aim to recruit Saudi talent for Front Office and Technical Services Desk to facilitate high-quality customer experiences. In addition, Ericsson will also provide operator-specific courses taught by industry experts, ranging from installation to integration, deployment and site support.

Commenting on the Saudization program, the Chief Technology Officer at Mobily, Alaa Malki said: “In alignment with the Kingdom’s Saudization, Mobily has taken significant steps to reinvent its processes, infrastructures and business models. Our partnership with Ericsson allows us to develop a highly-capable localized team to help us create unique experiences for end-users, manage costs and remain competitive.”

IT Service Support is moving to the forefront in managed services as service providers seek to enhance customer experience with more tightly integrated networks and business processes. Mobily’s Saudi team will oversee all activities typically performed when running an IT environment with the support of Ericsson’s cross-domain IT expertise and an in-depth understanding of the challenges and opportunities facing service providers today.

Ekow Nelson, Vice President at Ericsson Middle East and Africa, says: “Today’s agreement will support Mobily’s drive to empower Saudi Arabia’s digital transformation through local talent, as well as accelerate the deployment of digital services. With this partnership, Ericsson will transform Mobily’s IT landscape and support their ambition of providing superior customer experience with strong capabilities in the IT space."

The new team will manage Operational and Business Support Systems. Its responsibilities will also include ensuring IT security compliance for Mobily’s IT environment, as well as supporting the telco in all future IT infrastructure projects in order to deliver best-in-class services and overall experience to Mobily customers.



News Center  
(+46 10 719 69 92)  
(+46 10 719 00 00)


Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency and find new revenue streams. Ericsson’s investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world. The Ericsson stock is listed on Nasdaq Stockholm and on Nasdaq New York. 

© Press Release 2020

Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.

The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.

To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.

More From Press Releases