Dubai, United Arab Emirates: Avaya Holdings Corp. (NYSE:AVYA) is giving small and medium-sized businesses the tools to drive greater productivity and streamline collaboration through a single application for all communications channels, meetings, team collaboration and content sharing. This latest release of Avaya IP Office™ solution also adds support for Avaya Equinox™, the company’s signature unified communications (UC) experience, integrated call-recording features and flexibe cloud deployment options that provide SMBs an enterprise-level experience.
“Research shows that when organizations successfully engage their customers and their employees, they experience a 240% boost in performance-related business outcomes compared to organizations with neither engaged employees nor engaged customers1; a big reason why today, over 26 million users rely on Avaya IP Office,” said Khalid Khan, Avaya's director cloud and midmarket, Middle East, Africa, South Europe and APAC. “By providing a single app to access all the tools they need to efficiently connect, communicate and collaborate, from anywhere, at any time and from any device, coupled with the scalability and lower TCO offered by the cloud model, we are expanding the capabilities of IP Office and enabling small and midsize business teams to stay competitive by working smarter, not harder.”
A key feature in the latest release is the integration of Avaya Equinox™. The integration imbeds communications capabilities directly into the applications, browsers and devices that employees use every day to create a single, powerful gateway for calling, messaging, conferencing and collaboration.
Unlike other solutions on the market, IP Office now also offers an embedded call recording option and cradle-to-grave web-based reporting and tracking package that improves measurement of call activities, enabling even the smallest of organizations to enhance customer engagement. Finally, with a choice of deployment—on-premise, hybrid cloud, public coud—IP Office allows SMBs the flexibility to scale up from 5 users to as many as 3,000 and from a single location to 150, all within a single plug-and-play platform.
“As businesses move their communications and collaboration capabilities to the cloud, they look for robust, business-grade solutions delivering familiar, yet enhanced user and admin experiences,” said Elka Popova, Vice President and Senior Fellow, Connected Work and Digital Experience at Frost & Sullivan. “With support for Avaya Equinox and all deployment options, Avaya IP Office offers small and midsize business customers a proven UC solution with an advanced, contemporary user interface designed for highly mobile and collaborative work environments. Avaya made a commitment to shift its solutions portfolio to the cloud and the launch of Avaya IP Office with Avaya Equinox shows that the vendor is delivering on its promise.”
New cloud-based technologies are stimulating the adoption of digital communications tools in the region’s SME segment, which accounts for around 90 per cent of registered businesses in the Middle East and North Africa. Gartner estimates that organizations in the region spent $1.2 billion on public cloud services in 2017, with this expected to reach almost $2 billion by 2020.
Read the blog about the new capabilities of Avaya IP Office.
Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, availability and effectiveness of new products and features. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
© Press Release 2018