National Bank of Bahrain launches improved mobile app for faster remote banking

Developers created a journey consolidating all digitally available services offered via branches into an enhanced one-stop-digital-shop

  
The new corporate logo of National Bank of Bahrain is seen over the main entrance of the bank in Manama, Bahrain, February 26, 2019. Picture taken February 26, 2019.

The new corporate logo of National Bank of Bahrain is seen over the main entrance of the bank in Manama, Bahrain, February 26, 2019. Picture taken February 26, 2019.

REUTERS/Hamad I Mohammed

MANAMA: The National Bank of Bahrain (NBB) has launched a new and improved mobile app, which the bank says has been designed to make remote banking for customers both faster and simpler.

The launch took place during an internal virtual event hosted yesterday.

The new dual-language NBB digital app has been developed by NBB’s inhouse team in collaboration with technology partners Backbase & Bring, and local fintech firm Lenium.

The developers created a journey consolidating all digitally available services offered via branches into an enhanced one-stop-digital-shop.

Commenting, NBB chief strategy officer Yaser Alsharifi said, “Our digital strategy focused our attention on developing a platform that can readily address customers’ needs throughout their life journeys in the most intuitive way possible.”

For example, one of the features of the application is that, upon download, users will not have to create a new account to log in, but will be able to use their existing details from the current app.

Same goes for beneficiaries; customers will not have to update their beneficiary details or re-enter them, all details will simply migrate from the current app into the new one upon login.

The bank’s chief executive of retail banking Subah Al Zayani said, “Customer-centricity remains our key pillar and before designing this new platform, we made it our priority to gather customer feedback and deliver a smart, flexible and adaptive digital tool that would not only solve pain points and eliminate obstacles, but serve to elevate the banking experience of our existing customers beyond traditional banking.”

In the existing release, customers will benefit from an improved registration journey; reduced clicks and speedier results; digital onboarding within minutes (anywhere, anytime); biometric login access option as well as a password request for added security for returning users; diverse product opening options; instant issuance of debit cards with the option of pick up or direct delivery; easy money transfers; Al Watani rewards and increased chances of winning and full management of debit, credit, prepaid cards.

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