Dubai's DEWA urges customers to use smart services to discover, fix water leakages

DEWA’s High-Water Usage Alert is the best way to discover water leakages as it sends notifications to customers

  
Image used for illustrative purpose. Cropped Hands Holding Drinking Glass Under Tap.

Image used for illustrative purpose. Cropped Hands Holding Drinking Glass Under Tap.

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DUBAI - Dubai Electricity and Water Authority (DEWA) has urged its customers to conduct periodic inspections of internal water connections in their houses, buildings and facilities to discover and fix any potential leaks, and replace old connections, if necessary.

DEWA called on its customers to use its smart services on the website and smart app to monitor water leakage immediately, including the High-Water Usage Alert service and the Smart Living initiative with several smart features that enable self-monitoring of consumption.

Saeed Mohammed Al Tayer, MD and CEO of DEWA, highlighted DEWA’s efforts to enrich the customer's experience using the latest disruptive technologies and Artificial Intelligence (AI) tools.

This is part of its strategy to achieve the Dubai 10X initiative aimed at making the Government of Dubai 10 years ahead of other cities, and the Smart Dubai initiative to make Dubai the smartest and happiest city in the world.

Khawla Al Mehairi, Executive Vice President of Strategy and Government Communications at DEWA, said that DEWA enables customers to increase the efficiency of their electricity and water consumption.

It engages them in efforts to protect natural resources and make Dubai the most sustainable city, through conservation and reduction of carbon emissions.

DEWA highlighted the competence of its systems to discover any leakage in external connections. DEWA is responsible for connections and maintenance up to the metre, while the customer is responsible for internal connections after the metre.

This applies to the residential, commercial and industrial sectors.

DEWA’s High-Water Usage Alert is the best way to discover water leakages as it sends notifications to customers of any high water usage that could indicate possible internal water leakage.

This helps them to follow up on required maintenance and make Dubai greener. Leakages can also be discovered through DEWA’s bills or smart metres.

© Copyright Emirates News Agency (WAM) 2021.


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