Dubai, UAE - Tetra Pak, the world leader in food processing and packaging solutions, launches Guaranteed Performance, its latest customised service solution to improve lifecycle performance of customer operations, at Anuga FoodTec 2012.
Providing guaranteed performance levels
Building on Tetra Pak's long-term commitment to partnership with its customers, Guaranteed Performance is a service agreement which ensures that equipment performance meets pre-agreed levels over a specified time period.
Speaking at Anuga FoodTec, Steve Wyatt, Vice President of Technical Service for Tetra Pak, said: "Guaranteed Performance puts the focus on working together with customers to improve system performance and predictability, which reduce lifecycle cost."
The cost of downtime can be difficult to measure and is often underestimated, especially for high-utilisation installations. Through a systematic, coordinated plan geared at driving down operating costs and securing maximum performance, Tetra Pak provides customers with maximum reliability. Simplified administration and clear division of responsibilities between the customers' staff and Tetra Pak service engineers also contribute to more personalised service and satisfaction.
Customisation is key
Service encompasses nearly everything that affects how the equipment and line perform, including operator competence, parts quality and delivery, maintenance expertise and adherence to recommendations, quality assurance, and the plant environment. Customer requirements in these areas depend on their situation and needs, which makes the ability to customise service solutions important.
Customer feedback confirms that customisation delivers greater satisfaction. "Our customers tell us they are more satisfied with our level of service when they have customised service solutions," said Steve Wyatt.
At the heart of Guaranteed Performance and other customised service offers, lies Tetra Navigato™, Tetra Pak's packaging and processing service portfolio which is used to create the solution based on a customer's unique needs. Tetra Navigato is grouped into nine product areas to easily identify the services that will make up the agreement and provide the most value to the customer. These areas include: automation services, environmental services, improvement services, installation services, maintenance services, parts and logistics services, remote services, training services and quality management services.
Long-term service agreements for predictable operational cost
Tetra Pak is also displaying its advanced service agreements, such as Operational Cost Guarantee (OCG) at Anuga FoodTec. OCG is a long-term service agreement that includes the delivery of products and services necessary to enable Tetra Pak to provide customers with stable, verified, controllable and predictable operational cost.
OCG reduces uncertainty for the customer by guaranteeing Tetra Pak's commitment and delivers a measurable reduction in customer operational cost over time. Ultimately, OCG builds customer capability to drive continuous, sustainable and measurable operational improvements. It is currently under limited deployment.
ABOUT TETRA PAK
Tetra Pak is the world's leading company for food processing and packaging solutions. Working closely with our customers and suppliers, we provide safe, innovative and environmentally sound products that each day meet the needs of hundreds of millions of people in more than 170 countries around the world. With close to 22,000 employees based in over 85 countries, we believe in responsible industry leadership and a sustainable approach to business. Our motto, PROTECTS WHATS GOOD," reflects our vision to make food safe and available, everywhere. Tetra Pak supplied 6.5 billion packs in the Arabian Peninsula region in 2011.
For more information visit: www.tetrapak.sa
ABOUT ANUGA FOODTEC 2012
From 27th to 30th March 2012 the international food technology sector will once again meet at Anuga FoodTec in Cologne. Anuga FoodTec offers the international food business an information and purchasing platform that covers the entire spectrum of technology and investment requirements for production in all segments of the food industry. With almost 1,300 exhibitors from 35 countries, Anuga FoodTec will be setting a new record turnout. What's more, the trade fair is also set to expand in terms of exhibition space. Anuga FoodTec is jointly organized by Koelnmesse GmbH and the German Agricultural Society (DLG).
© Press Release 2012
