23 February 2015
Manama, Kingdom of Bahrain: Bahrain-headquartered Silah Gulf (Silah), a multi-award winning contact centre and customer experience solutions company, has recently been selected as the contact centre service provider of choice for McDonald's Bahrain.  Silah is providing a dedicated team of well-trained, multi-lingual customer service experts to deliver service excellence to McDonald's customers.

 McDonald's recorded increased orders through its contact centre and received positive customer appreciations during its first two months of operation with Silah Gulf. Speaking on the occasion, Mr. Abdulla Adel Fakhro, Director of Fakhro Restaurants Company, commented: "We recently celebrated our 20th Anniversary here in Bahrain and believe that delivering excellent customer experience is at the core of our success. This partnership with Silah is a further indication of our commitment to ensuring continued growth through highest standards of customer service." In addition, Mr. Ahmad Jaser, General Manager, McDonald's Bahrain, said: "We are delighted with our decision to select Silah to manage and deliver our Contact Centre Operations. Both McDonald's and Silah share a common commitment to enhance the experience of our customers. We look forward to building on this new partnership."

Mr. Ricardo Langwieder-Görner, Chief Executive Officer (CEO), Silah said, "We are extremely pleased to be partnering and working with such a world-class brand. Our new customer win with McDonald's further demonstrates our position as the market leader in providing best in class customer experience solutions in Bahrain." He went on to say: "Silah plays a vital role in delivering sustainable and superior customer service solutions for some of the region's leading organizations both in the private and the government sector and we are pleased and privileged to be an integral part of McDonald's customer experience journey."

About Silah:
Silah Gulf (Silah), is a premium, multi-award winning customer service solutions provider, headquartered in the Kingdom of Bahrain. Silah was launched in 2009 as a Joint Venture in the Middle East region by UK based Merchants and Bahrain's eGovernment Authority and has operations in Bahrain, Saudi Arabia, Kuwait and the UAE. Silah Gulf integrates Customer Service Operations, Consultancy, Academy and Technology platforms to deliver immediate results and create exceptional customer experiences for their clients.

For more information, please contact:
Amrita Chatterjee Singh
Action Bahrain
+973 17234553
amrita.c@actionprgroup.com

© Press Release 2015