The Caterpillar company’s turbocharger services have bolstered the MENA region by replicating MaK Asia’s success formula in Singapore, Shanghai and Guangzhou
Dubai: MaK Middle East LLC, a Caterpillar company established in Dubai in 2017, launched its Dubai Maritime City (DMC) workshop last year, including a comprehensive range of turbocharger maintenance, overhaul, repair, upgrading and modification service options. The company has since presented the capabilities to owners across the region to enthusiastic response and high appreciation from a satisfied and growing customer base.
Alan Naisby, Managing Director of MaK Middle East and MaK Asia commented on this growing voice of support by saying, “While MaK Middle East is proud of its contributions in helping customers succeed and improving the maritime industry, we are never satisfied. As a wholly owned service business of Caterpillar, we are always focused on actively searching for innovative solutions to enrich the local maritime sector, something that has clearly resonated with our clients.”
Financial strength
Despite MaK Middle East’s short existence, the company has made bold financial investments as part of Caterpillar’s strategic goal of doubling its Services business by 2023. To date the company has injected some AED 1.5 million into assets and skills in Dubai to establish its Turbocharger service capability, inclusive of a state-of-the-art Schenck rotor balancing machine, scissor lifting tables, fixtures, tools, inventory, experienced technicians and engineers and their factory training. Naisby said, “The support of our USD $54 billion parent corporation, Caterpillar, has been instrumental in providing us the means to take the financial risks to invest in this region.”
He further added, “Caterpillar’s rank of #65 in the Fortune 500 listing has also been of significant benefit to our operations, as it has provided us with the strong starting point of greater recognition, something which start-up organizations aren’t usually privileged to have. The ability to make strategic investments to achieve long-term returns has undeniably been a key contributing factor in establishing MaK Middle East’s presence in the MENA region and supporting our MaK and CM customer base”
MaK Middle East’s state-of-the-art Dubai workshop has rapidly increased the volume of turbocharger services to its clients, always using genuine parts. The business has also made a sizeable investment in a comprehensive inventory of service exchange cartridges which are all available at a moment’s notice from the DMC facility. This includes Napier NA297 and NA357 units for MaK M 32 engines and KBB HPR6000 units for MaK M 25 and M 20 engines as well as Napier and KBB genuine spare parts plus new cartridges for MaK, Wartsila, Yanmar, Himsen and other applications.
Highly Qualified Personnel
Along with the investment in state of the art machines at its facility, the company has equally emphasized the importance of investment in its service team to guarantee speed of turnaround and customer satisfaction. Equipping its service team with Saudi Arabian work visas to enable same day response, MaK Middle East has also put in place logistics support for exchange units with the KSA and other regional countries within proximity.
Certified at the Napier factory in Lincoln in the UK and the KBB factory in Bannewitz, Germany, MaK Middle East’s turbocharger service engineers and technicians are all manufacturer trained and well-experienced. Schooled in servicing turbochargers from varying manufacturers, the company’s skilled workforce of technical experts follows a similar formula to that of Caterpillar’s MaK Asia owned workshop teams. Providing turbocharger services on board a vessel ranges from basic condition inspection to removal and installation for workshop overhaul or cartridge replacement.
Naisby stated, “Optimal engine performance, the elimination of unexpected operating costs, and maximum fuel efficiency are all objectives that can only be successfully achieved through the thorough maintenance of a turbocharger. Although it has only been a few years since our inception, our customers have made it vocally known that they are appreciative of the proficiency of our service support. With that said, we are committed to ensuring our customers throughout the MENA region continue to rely on us to keep their turbochargers running efficiently at all times.”
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About MaK Middle East:
MaK Middle East LLC is a Caterpillar company under parent Caterpillar Motoren GmbH and is exclusively focused on parts and services for Caterpillar’s medium speed engine brands MaK, CM and EMD in the Middle East. The creation of MaK Middle East replicates the successful business model of the wholly owned “MaK Asia” with its legal entities in China and Singapore. Additionally, MaK Middle East is factory authorized to service Napier turbochargers.
With resident service engineers, workshop overhaul capability, service exchange units and new parts inventory, customers can turn to this highly specialized Caterpillar organization to keep their MaK, CM and EMD powered equipment running. MaK Middle East is headquartered in the Maritime Business Center of Dubai Maritime City with a branch in Fujairah, UAE. MaK Middle East is the exclusive factory direct distribution operation for MaK, CM and EMD brands in the Middle Eastern countries of UAE, Saudi Arabia, Yemen, Oman, Bahrain, Qatar, Kuwait, Jordan and Lebanon.
More information is available at: www.mak-catmarine.com
About Caterpillar Marine:
Caterpillar Marine, with headquarters in Hamburg, Germany, groups all the marketing and service activities for Cat and MaK marine diesel, dual fuel and gas power and propulsion systems within Caterpillar Inc. The organization provides premier power solutions in the medium- and high-speed segments with outputs from 93 to 16,800 kW in main propulsion and 10 to 16,100 kWe in marine generator sets as well as a comprehensive portfolio of propulsion solutions. The sales and service network includes more than 2,100 dealer locations world-wide dedicated to support customers in ocean-going, commercial marine and pleasure craft wherever they are.
More information is available at: www.cat.com/marine
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