UAE: The Telecommunications and Digital Government Regulatory Authority (TDRA) has launched a centralized interface to support government entities in their endeavors to leverage generative AI, which enhances their ability to provide services that meet the customers’ aspirations in the era of speed and artificial intelligence.

This platform is part of the ambitious plan that includes a package of AI services launched by His Excellency Talal Belhoul Al Falasi, Chairman of TDRA’s Board of Directors, and it included the upgraded version of the UAE Government’s unified digital portal u.ae, as well as the AI-supported FedNet.

Moreover, this platform comes at a time of increasing demand for the use of ChatGPT and other areas of generative AI to enhance productivity and efficiency in government work.

The centralized interface for generative AI services offers several advantages to government entities, most importantly; it provides an approved mechanism for obtaining generative AI services, technical support related to the use of APIs to benefit from generative AI solutions, as well as technical advice related to various use cases in line with regulations and policies. This would support government entities’ endeavors in using such means to their greatest advantage, which would ultimately reflect on the happiness of customers and the development of government performance.

Commenting on this interface, H.E. Eng. Majed Sultan Al Mesmar, TDRA Director General, said: “In light of the rapid technological transformations, being proactive and innovative is key to enhance efficiency and provide proactive solutions that contribute to enhancing the UAE’s leadership in applying the concepts of the Fourth Industrial Revolution, foremost of which is AI. We have developed this centralized interface as part of our strategy aimed at the implementation of “We the UAE 2031” vision, to develop the digital infrastructure according to the latest technological methods, establish a Forward Ecosystem, and provide the best government services and the best agile business models to achieve results and efficiency.

H.E. Al Mesmar added: “This interface protects the entities’ interests when using generative AI, ensures adherence to national regulations and policies, and regulates the entities' access to services efficiently and effectively, which falls under our strategic role in driving the digital transformation process at the national level.”

H.E. Al Mesmar indicated that TDRA has a comprehensive plan in place for the government use of AI technologies in general, and generative AI in particular, which includes several stages, starting from the official UAE Government portal, followed by FedNet and others. The plan is open to all innovative ideas that serve the higher goals of the country, including enhancing economic dynamics, facilitating customers' lives, increasing happiness, and enhancing the UAE global competitiveness.

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Terms:

Generative Artificial Intelligence: Generative AI represents the latest, most advanced and widespread artificial intelligence technology. It is a type of machine learning technique that has the ability to create new data. Generative AI can also be used to create a virtual assistant for Chatbot and customer service. Through Natural Language Processing (NLP), a branch of artificial intelligence, generative models are created and trained to create texts that simulate human production, such as writing or speech.

FedNet: An initiative by TDRA that aims to provide a technical infrastructure that enhances and improves customer experience in the digital government sector.

Application Programming Interface or API: A mechanism that allows different software components to communicate with each other using a set of configurations and protocols to provide information and services that are useful for users.

 About TDRA:

The Telecommunications and Digital Government Regulatory Authority (TDRA) undertakes the task of supervising the telecommunications and digital government sectors in the UAE in accordance with the Telecommunications Law issued by Federal law by Decree No. (3) of 2003 and its amendments, and in accordance with Decree No. 23 issued on September 27, 2020, amending some provisions of Federal Law by Decree No. (3) of 2003 regarding the regulation of the telecommunication sector, and adding the “digital government” to the functions and name of the authority.

TDRA’s regulatory role is to ensure the provision of distinguished telecommunications services, develop the telecommunications sector, ensure the interests of the parties, apply the relevant policy and regulatory frameworks, develop human resources, and encourage research and development, to ensure the UAE’s leading regional and global position in the telecommunications sector.

In the field of enabling digital transformation, TDRA is responsible for supervising the federal digital government under Law No. 3 of 2011. Since then, TDRA has become responsible for digital transformation at the national level through two strategic goals: enhancing the smart lifestyle, and Leadership in smart technological infrastructure in the UAE.