03 June 2015
Dubai - The Dubai Health Authority (DHA) has  commenced its' Business Process streamlining by moving to a completely automated system, said a top health official.

Engineer Salah Al Marri, Director of Corporate Excellence Department at DHA  said the project is taking place in collaboration with a specialized management consultation agency in UAE. "In order to make our day-to-day work flow management, business procedures and policies  more efficient we will develop a Business Process Management(BPM) framework to enhance and improve the current practices. We will use some software to streamline DHA processes.  The implementation of this project has several diverse benefits such as more accuracy in implementation of policies and procedures and it will help us move to a paperless environment".

Al Marri mentioned that the project is planned to be finished by the end of Feb 2016. It will include several awareness sessions on requirements of integrated management systems, gap analysis, review and prepare quality health safety and environment(QHSE) policy, qualifying the documentation system in DHA and performing compliance auditing throughout the concerned departments of the DHA.

Al Marri added that the project will include documentation of business processes and the projects will be enhanced based on gap analysis results. He added that the Authority will apply the relevant laws, legislations, and policies.

-Ends-

About the Dubai Health Authority
The Dubai Health Authority (DHA) was created, in June 2007, by Law 13 issued by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai, with an expanded vision to include strategic oversight for the complete health sector in Dubai and enhance private sector engagement. His Highness Sheikh Hamdan Bin Rashid Al Maktoum, Deputy Ruler of Dubai and UAE Minister of Finance is the President of the Dubai Health Authority and His Excellency Humaid Mohammed Obaid Al Qatami is the chairman of the board of the Dubai Health Authority.

The DHA's aim in Dubai is to provide an accessible, effective and integrated healthcare system, protect public health and improve the quality of life within the Emirate. This is a direct translation of the objectives of the Dubai Strategic Plan 2015 launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum. Keeping the strategic plan in mind, the DHA's mission is to ensure access to health services, maintain and improve the quality of these services, improve the health status of nationals, residents and visitors and oversee a dynamic, efficient and innovative health sector.

In addition to overseeing the health sector for the Emirate of Dubai, the DHA also focuses on providing services through DHA healthcare facilities including hospitals (Latifa, Dubai, Rashid and Hatta), specialty centres (e.g. the Dubai Diabetes Center) and DHA primary health centres spread throughout the Emirate of Dubai.

The main pillars of service delivery at DHA health facilities are quality, efficiency, patients and staff.  It is our aim to maintain and improve the quality and efficiency of DHA health services. An important aspect of the service delivery strategy is to focus on patients, their needs and satisfaction as well as attract, retain, nurture and support outstanding staff.

Prior to the establishment of the DHA, the Department of Health and Medical Services (DOHMS), which was established in 1973, was the functioning authority that almost exclusively focused on health service delivery.

© Press Release 2015