We are issuing this statement in order to alert our customers to a possible degradation of internet services as a result of two international submarine cable cuts that took place yesterday: the first is located in Suez (Egypt), on SMW3 cable and the second is located between Chennai and Singapore on i2i cable. The cable cut may affect some Internet users who may witness degradation in internet speed as we expect some slowness especially in peak times.
We would like to assure our customers that we have taken immediate action to ease the situation by re-routing our traffic over multiple alternative cable systems to reduce the impact of the cable cuts. Although the incident is not under our control, we are working with the concerned parties to ensure a quick resolution of this issue. According to cable operators, repair process has already started and performance is expected to go back to normal levels within the coming few days.
We apologize for any inconvenience caused and we are committed provide further updates and actions being taken to restore capacity performance to the normal levels.
-Ends-
About du
du, the integrated telecom service provider in the UAE, launched mobile telecommunication services in February 2007 across the UAE, in addition to internet and pay TV services that du provides in some of the free zones of Dubai. Call Select, du's nationwide fixed line services for voice telephony, was launched in July 2007. By the end of 3rd quarter of 2011, over 4,937,900 people in the UAE had chosen to become du mobile customers.
Among du's many firsts is its historic Number Booking Campaign for both individuals and business, Pay by the Second billing system, Mobile TV, Mobile Payments, first of its kind 'WoW' recharge card (which offers customers the choice between 'more credit', 'more time' and now the 'more international' recharge option with additional credit on international calls) and Self Care.
For business customers, du business offers include Closed Business User Group and preferred International Destinations. du Broadcast Services division brings scalable media technology platforms and telecommunication solutions to the broadcast community through its world-class teleport (Samacom) and Master Control Room (MCR) facilities.
du products and services for consumers and business are available through du's retail network, currently numbering 37 du shops located in strategic locations across the UAE, including the recently opened flagship store located in the heart of Abu Dhabi. In addition, customers can access du products and services at more than 3000 authorised dealers or through the du e-shop, accessible at http://shop.du.ae du shops are a one-stop-shop for mobile service, carrier select and the payment of service bills.
du is 39.5 per cent owned by the UAE Federal Government, 19.75 per cent by Mubadala Development Company, 19.5 per cent by Emirates Communications & Technology Company LLC and the remaining stake by public shareholders. It is listed on the Dubai Financial Market (DFM) and trades under the name du.
For further information, please contact:
Saugat Chatterjee
Public Relations Manager
Brand & Communications
du
Mobile:+971 55 9367045
Email:saugat.chatterjee@du.ae
Reka Sepsy
Manning, Selvage & Lee
Tel: +971 4 367 6154
Mobile: +971 55 220 68 20
Fax: +971 4 367 2615
Email: reka.sepsy@dubai.mslpr.com
© Press Release 2011
