CA-ME Conducts First Ever ITIL Course In Dubai To Help Companies Train IT Service Management Professionals
Computer Associates Middle East (CA-ME) the regional leader in IT management software, became the first company to conduct ITIL training in the Middle East last month when it completed the first of a series of training courses for delegates from some of the region’s largest companies.
Information Technology Infrastructure Library (ITIL) is the world’s best-recognized standard for IT service management. ITIL defines a series of best IT practices known as the IT Service Management framework (ITSM) – which helps organizations to improve their IT services by aligning their people, processes and technologies with the consumer demand.
“The world over, organisations are increasingly relying on the electronic delivery of services to meet their customers’ needs,” said M.R. Hussain, services and education logistics manager of CA-ME. “The Middle East is no exception and requires qualified IT services staff to be able to support changing business requirements as customer demands and expectations increase and evolve.”
The training was held in CA-ME’s Dubai training centre and drew participants from some of the region’s best-known organizations, including Mindscape, Fertil, Schlumberger and Dubai Ports Authority.
Partnering with CA-ME was ITpreneurs, a specialised Netherlands-based ITIL training provider that has trained more than 45,000 IT service professionals around the world. The course employed a new training technique known as ‘blended training,’ which integrates traditional instructor lead classroom training with on-line e-Learning.
The training includes case studies and live problems that challenge the trainees with real world scenarios including Change, Incident and Service Level Management through ITIL processes. The students used ITpreneurs’ 65 Real-Life ITIL scenarios that provide the business context of ITIL, where the students actually interact with characters within a virtual company. The course culminated in the Foundation Certificate in IT Service Management examination.
“We had 90 per cent pass rate in the ITIL certification exam. The majority of the candidates scored above 75 per cent and the students’ feedback was very encouraging,” said Hussain. “We are extremely excited about how regional organizations are fast adopting this international standard. It is a demonstration of their commitment to raising IT service levels for their internal and external customers.”
CA-ME plans to run the ITIL course regularly. The next course is scheduled to be held in Dubai from January 26 to 28. More information can be obtained from CA’s web-site: http://ca.com/offices/me/itil/ or by e-mailing training@ca-me.com.
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About Computer Associates
Computer Associates International, Inc. (NYSE:CA), one of the world's largest software companies, delivers software and services that enable organizations to manage their IT environments. Focus areas include network and systems management, storage and security management, portal and business intelligence, and application life cycle management. Founded in 1976, CA is headquartered in Islandia, NY, and operates in more than 100 countries. For more information on CA, please visit http://ca.com
Computer Associates Middle East (CA-ME), with headquarters in Riyadh, employs over 95 professionals and maintains offices in Al-Khobar and Jeddah in the Kingdom of Saudi Arabia, Bahrain, Kuwait, Lebanon, as well as Abu Dhabi and Dubai in the United Arab Emirates. Being the regions leading IT management solution provider, CA-ME provides CA solutions that are used by many of the largest organizations in the banking, government, oil and gas, manufacturing and telecommunication sectors in the Middle East. For more information please visit us at: www.ca-me.com
CA-ME Press Contact
Ms. Justine Zhao Troesch
Marketing Executive
Computer Associates Middle East
Tel: +971-4-3912410
Fax: +971-4-3918732
justine@ca-me.com
© Press Release 2003
