• The primary objective of the partnership will be to transform existing architecture following TM Forum Open Digital Architecture (ODA) principles aiming to support innovative services around 5G and IoT.
  • Ericsson’s system will accelerate stc to launch new digital services, orchestrate customer order activities coherently across all journeys, and digitalize user and consumer experiences.

stc has selected Ericsson’s (NASDAQ:ERIC) market-leading Catalog and Order Management solutions for Open Digital Architecture (ODA) transformation to replace the customer order management capabilities of  existing Customer Relationship Management (CRM) & Order Management system. This falls in line with stc’s efforts to accelerate digital transformation and build a resilient TM Forum aligned Open Digital Architecture (ODA) across its network.

Ericsson will provide stc a digital stack containing catalog enabled orchestration, TM Forum certified Open Application Program Interfaces (APIs), Cloud Native, Automation & continuous integration/continuous deployment (CI/CD) enabled solutions. Customer order management solution is set to aid stc in ensuring a digital transformation journey spanning charging, policy control, service order management, and subscription management.

Yazeed Alfaris, Applications VP of stc says: “stc is a world-class digital leader providing innovative services and platforms to our customers and enabling digital transformation of the MENA region. A centralized catalog and order management system becomes fundamental as we look towards transforming our IT and offering innovative services centered around 5G and IoT. Our collaboration with Ericsson will not only help us drive new revenue streams whilst keeping ongoing costs in check but will also help us enhance our digital infrastructure and accelerate our digital transformation journey.”

Through the partnership, stc will be able to launch new digital services across multiple domains, networks, edges and partners in superior time-to-market, track customer order activities coherently across all journeys, digitalize user and consumer experiences, enable flexibility of revision at different order stages, orchestrate the order fulfillment process and smoothen the transition of stc applications towards ODA.

Mathias Johansson, Vice President and Head of Customer Unit Saudi Arabia and Egypt at Ericsson Middle East and Africa says: “Our strong suite of BSS solutions is tailored to help communication service providers address their customer stc address customer experience challenges and delays across multiple touchpoints often brought about by legacy systems. With our catalog & order management solutions that ensure smoother integration and faster transfers of data between current legacy systems, we are confident our collaboration will help stc obtain a customer-centric experience across omnichannel customer touchpoints and front-end systems.”

Ericsson Catalog & Order Management is a cornerstone technology within stc’s Open Digital Architecture. Catalog-driven orchestration, Cloud Native and CICD Automation are essential for Communication Services Providers to cope with new challenges like cloud operational flexibility and automation that arising in the digital era of 5G and Internet of Things (IoT).

-Ends-

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About ERICSSON:

Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans the business areas Networks, Digital Services, Managed Services and Emerging Business. It is designed to help our customers go digital, increase efficiency, and find new revenue streams. Ericsson’s innovation investments have delivered the benefits of mobility and mobile broadband to billions of people globally. Ericsson stock is listed on Nasdaq Stockholm and on Nasdaq New York. www.ericsson.com

About stc

stc is a pioneer digital champion, always been focused on innovation and evolution of digital solutions to enrich it customers’ digital experience. stc offers a variety of ICT solutions and digital services in different categories, taking the lead in the digital transformation nationally and regionally. stc focuses on implementing initiatives along with seizing current and future opportunities to promote sustainability, innovation and people empowerment.