• Al-Mulla: We seek to provide integrated banking products and services to enrich our customers’ banking experience

Seeking to provide top-notch advanced banking services to all customers, wherever they are, National Bank of Kuwait (NBK) has recently opened its new branch in Al-Siddiq Area. This comes as part of the bank’s endeavors to cement its leading position in the local market through its branch network, which the largest in Kuwait both in terms of number and breadth.

The opening ceremony was attended by Mr. Ali Al-Asfar, Hawally Governor and Acting Capital Governor, Mr. Salah Al-Fulaij, CEO of NBK - Kuwait, Mr. Mohammed Al-Othman, GM - Consumer Banking Group at NBK, as well as a number of the executives of Consumer Banking Group.

The opening of the new Al-Siddiq Branch serves NBK’s strategy to be closer to its customers, meet their needs and expectations, and ensure offering them an integrated, superior banking experience throughout all the areas of Kuwait.

On this occasion, Mr. Ali Al-Mulla, AGM, Head of Domestic Branches at National Bank of Kuwait said: “NBK always seeks to offer its customers the highest service level, thanks to its broad branch, ATM/ITM network covering all areas of Kuwait. These banking networks integrate with its multiple highly advanced digital channels to make NBK always closer to its customers.”

“We are constantly seeking to enrich our customers’ banking experience by offering banking solutions and services that make all transactions faster and easier. This helps save time and effort and ensure a unique banking experience that reflects NBK’s leading position and enormous capabilities,” he added.

“NBK’s strategy to meet customers’ needs is focused on maintaining close communication with all their segments to carefully identify their needs through different digital channels, using advanced analytical methods, based on the latest artificial intelligence (AI) and data analytics technologies,” he noted.

It is worth mentioning that NBK’s new branches are on par with international standards, reflecting the radical changes the bank is making to the traditional branches concept, starting with the design, interactive services and advanced banking solutions provided by the branch, to keep pace with the rapid developments in the banking industry. These changes reflect the expectations of NBK Customers with whom the bank is always in touch to know about their needs and expectations, and ensure providing the same when they visit the branches.

NBK boasts the largest domestic banking network with 67 branches covering all areas of Kuwait, as well as the largest owned ATM network including 450 onsite and offsite ATMs/CDMs.

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