Jeddah - BUPA Middle East, the Kingdom's leading international health insurer, has further expanded the online services currently available for its corporate clients and hospital network partners. The new services are available through a secured access to the company's website, www.bupa.com.sa.
The new services for corporate clients include submission of new scheme members by batch, tracking claims online, and the printing of membership certificates online. These new services allow clients to closely monitor all activities of their health care scheme at their convenience.
Mr. Emad Abu Darwish, Human Resources Officer of Zahid Tractor said, "The new services and improvements of the online services of BUPA Middle East have had a positive impact on the speed of personnel data registration. Online transaction now takes the shortest possible time."
Mr Darwish added, "It is worth mentioning that the new service also enables the employee himself to print a membership certificate for submission to the concerned authorities in the event of loss card, or as proof to be presented to a consulate to get a visa."
All BUPA Middle East corporate clients are given training on how to use the online services. A user manual has also been developed for their easy reference. With the expanded online services for clients, transacting with BUPA Middle East is faster and more efficient.
Similarly, online services for the network of hospitals and clinics of BUPA Middle East were further developed to offer new and better benefits. Online pre-authorisation links have been expanded to cover most hospitals and clinics under the BUPA Middle East network of medical providers. With this process, pre-authorisation approval is faster, in some cases instant, thus cutting the waiting time for members. Currently, 91% of all online pre-authorisation submitted to BUPA Middle East are responded to within 15 minutes. Requests for dental and optical services are often approved instantly.
Dr. Khalid Labib, Insurance Office Manager of Dr. Bakhsh Hospital in Jeddah said of the new online services, "The online pre-authorisation processing of BUPA Middle East is fast and efficient. The access they provide us to check on the member's benefits from their own system really helps in providing fast service to our patients who are members of BUPA Middle East."
Other online services for network providers include submission of medical claims invoices electronically, and electronic link up with the BUPA Middle East database to access the member table of benefits and coverage limits.
BUPA Middle East Managing Director Tal Nazer, commenting on the new electronic services for clients and providers, said "These new and improved online services promote efficiency and show how we can improve the business process in a business-to- business environment. Innovation is one reason why we are the leaders of the health insurance industry and we are proud to be the first to use online technology to offer our customers a modern, faster way of service delivery. With full implementation of the new health insurance regulations underway, the market will continue to grow and BUPA Middle East's online service is part of our overall strategy to maintain our position as a premium service provider."
The new online services for corporate clients and medical providers were developed to provide BUPA Middle East customers with new channels of communication and better access to BUPA.
Tal added, "Through our online services, BUPA Middle East further raises the bar of customer service and satisfaction. We hope that our members' online experience will help them embrace the benefits of new technology."
As the leading Saudi insurer to provide online customer services, BUPA Middle East is further developing its online service platform to offer new features for its customers in the future.
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About BUPA Middle East
BUPA Middle East (soon to be known in the market as BUPA Arabia), was established in 1997 as a joint venture between the Nazer Group and the BUPA Group. One of the largest international private health and care organisation, the BUPA Group serves more than 8 million members in over 190 counties and employs over 46,000 worldwide. It is the leading health care provider in the United Kingdom and Spain and is growing rapidly in Australia, Hong Kong, Thailand and Saudi Arabia. Recently, the BUPA Group further expanded its reach by opening health and care business in the United States and Denmark.
The BUPA Group owns and manages 39 hospitals, most of them with ISO 9002 certification, 250 nursing homes and health screening centres throughout the UK, 74 home care branches, 49 special care complexes, 40 children's nurseries and 220 approved health clubs. As a non-profit organization the BUPA Group follow a long-term strategy that aims to improve services and health care support by investing all of its profits back into the business to develop and improve the quality of its services.
© Press Release 2007
