03 October 2013
MUSCAT -- A network of six prominent companies will kick off activities for international Customer Service Week, taking place between October 6 to 10. This year, Nawras has partnered with National Bank of Oman (NBO), Muscat Electricity Distribution Company (MEDC), National Hospitality Institute (NHI), Authority for Electricity Regulation (AER) and Radisson Blu Hotel -- Muscat, to share best practices as service providers, and to seek new and innovative ways to enhance customer experience. Said Safrar, Nawras Chief Customer Experience Officer, said, "Customer service is an important aspect of our operations and it can also have the competitive advantage for attracting new customers. This year leading companies in customer service joined hands to share their experience and best practices."
MUSCAT -- A network of six prominent companies will kick off activities for international Customer Service Week, taking place between October 6 to 10. This year, Nawras has partnered with National Bank of Oman (NBO), Muscat Electricity Distribution Company (MEDC), National Hospitality Institute (NHI), Authority for Electricity Regulation (AER) and Radisson Blu Hotel -- Muscat, to share best practices as service providers, and to seek new and innovative ways to enhance customer experience. Said Safrar, Nawras Chief Customer Experience Officer, said, "Customer service is an important aspect of our operations and it can also have the competitive advantage for attracting new customers. This year leading companies in customer service joined hands to share their experience and best practices."
Moosa al Jadidi, Acting Head of Retail and Private Banking, NBO, stated "Customer service quality lies at the heart of banking development globally and within the Oman market in particular. At NBO, all of our employees take customer service very seriously and senior management have this as one of their top priorities. " Ian Benfield, Director of Customer Affairs at the Authority for Electricity Regulation, added, "Celebrating Customer Service Week is an important way to reinforce the importance of good service and the key contribution that our customer service staff make to the success of our organisations."
© Oman Daily Observer 2013
