Emirates Post to provide free delivery services to senior citizens, people of determination

DUBAI - As part of its ongoing efforts to combat the transmission of the COVID-19, Emirates Post will ensure all PO Box owners over the age of 60 years and People of Determination will receive their mail as well as small parcels delivered free of charge to their home on a bi-weekly basis.

Commencing on Saturday, 21st March for an initial period of one month, all incoming mail as well as small packages for senior citizens and people of determination will be screened and sanitised prior to home delivery to avoid unnecessary travel to their local Emirates Post Customer Happiness Centre in support of the UAE government’s social distancing initiatives.

As a first step, senior citizen customers will receive a call from the Emirates Post Customer Service team over the coming week to confirm their preferred delivery address, following which deliveries will commence on a "contact-less delivery" basis, again to support the wellbeing of our customers and the community. This means delivery drivers will place all mail and parcels outside the intended recipient’s door, and from a safe distance ask the recipient to confirm their full name and ID details in lieu of signatory proof.

This service will also be available to People of Determination with registered PO Box subscriptions. Should a customer wish to avail of this service, Emirates Post asks that they contact their Customer Care team on 600 5 99999 so that the necessary arrangements can be made for deliveries.

Reports from affected countries has shown than older adults and those with pre-existing conditions are at a higher risk of contracting COVID – 19. This new measure aims to help UAE’s senior citizens and People of Determination remain in safe environments and limit their exposure to the virus.